CFS Support Services Program Officer

The CFS Support Services Program Officer is responsible to the Deputy Director, Children and Family Services (CFS) or designee, and is assigned to provide direct services and support services for children and families.

Under the direction of the CFS Deputy Director or designee, the CFS Support Services Program Officer directs and coordinates integrated service delivery systems, supervises and oversees a highly impactful child development center or multiple centers, programs and employees of various classifications and performs related work as required.

This is a specialized classification assigned to provide supervision, coordination and oversight for the provision of direct services and support services to children and families in the Head Start program operated by the Sacramento Employment and Training Agency (SETA). This specialized classification has responsibility for multiple functions, programs, and/or centers within a unit of the CFS Department. The incumbent has a high degree of delegated authority and considerable discretion in the interpretation of operating procedures and policies, requiring independent responsibility and judgment. The incumbent supervises and oversees multiple centers and/or programs and employees of various classifications.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of social service and child development programs;
• Principles of organization and management;
• Principles of effective personnel practices;
• Principles of staff development and training;
• Principles of supervision;
• Problems and needs of low-income families;
• Basic knowledge of health problems and communicable diseases;
• Social, financial and employment services offered by public and private agencies and other community resources;
• Some word processing and spreadsheet software.

AND

Ability to:

• Plan, organize and supervise the work of subordinate staff;
• Organize, manage and control workflow;
• Evaluate the quality and quantity of staff and unit production;
• Prioritize, organize and schedule work assignments/projects and meet deadlines;
• Demonstrate strong verbal, written, analytical, presentation and interpersonal skills;
• Supervise professional and technical staff;
• Read and interpret complex regulations and statistical reports;
• Analyze situations accurately and adopt an effective course of action;
• Develop clear and comprehensive procedures;
• Oversee parent activities (set up by FSW) at centers operated by SETA;
• Establish and maintain effective working relationships with other department/program heads and/or frontline staff from public and private agencies;
• Communicate clearly and concisely, both orally and in writing;
• Communicate effectively with staff, agencies, business representatives and general public;
• Develop, organize, implement and review: plans, reports, budgets, meetings, workshops, etc.;
• Deal tactfully and courteously with persons seeking information and expressing concerns about program policies and functions;
• Manage and oversee multiple functions of work and several different classifications of employment;
• Interpret and apply rules, policies and regulations with good judgment in a variety of situations;
• Coordinate collaborative partners in the development of grant applications and implementation of programs.

AND

Training and Experience: Bachelor’s or advanced degree in social services, child development, human development, mental health, psychology, or a closely related field and three (3) years of broad and extensive work experience in the development and administration of social service/child development programs, including at least two (2) years in a supervisory/administrative capacity;

OR

Six (6) years of broad and extensive work experience in the development and administration of social service/child development programs, including at least two (2) years in a supervisory/administrative capacity.