Receptionist

Title: Receptionist

Job Group Category: Non-Exempt

Type: Full Time

Unit: Administration

Schedule: Monday - Friday

Hours: 8:00am – 5:00pm

Direct Reports: No

Reports to: Director of Operations

About Feeding Northeast Florida:

Feeding Northeast Florida (FNEFL) is the region’s largest nonprofit (501c3) food bank and hunger relief network. FNEFL provides nutritious foods and other essential goods to those in need and strives to improve the quality of life for people living in and around Northeast and North Central Florida by addressing food insecurity, poverty and poor health. Alongside out network of food distribution, agency and community partners, the Food Bank provides food resources and hope to help all people living in our 12-county service area (Alachua, Baker, Bradford, Clay, Duval, Flagler, Gilchrist, Levy, Nassau, Putnam, St. John’s and Union) who struggle to feed themselves and their families. Feeding Northeast Florida works daily to find solutions to address the issues of food insecurity and poverty through awareness, advocacy, education, and action in ways that promote dignity, respect and empowerment. For more information, visit www.feedingnefl.org

Position Summary:

The Receptionist will assist visitors and callers to the Food Bank. The Receptionist will provide information regarding the organization and partner agencies to the public, clients and customers. Responsible for accurately routing inquires. The position will also have various tasks in different departments within the Food Bank.

Principal Duties and Responsibilities:

• Greet and welcome guests to the Food Bank
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Provide information to callers
• Ensure the reception area is tidy and presentable, will all necessary stationery, and materials (pens, forms, brochures etc.)
• Receive, sort, and distribute daily mail and deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, etc.)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings as requested
• Keep updated records of office expenses and costs
• Perform other clerical/receptionist duties (e.g. filing, photocopying, faxing, etc.)
• Other duties as assigned

Job Qualifications:

• High school education
• Experience working in an office setting
• Proficiency with Microsoft Office Suite
• Professional attitude and appearance
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time management skills, with the ability to prioritize tasks
• Customer service mindset

Work Environment:

This position is in an office/warehouse environment and requires a flexible schedule and travel to accommodate FNEFL events. Work is performed indoors and outdoors with regular exposure to all weather conditions. In instances of a federal, state, or local declared emergency, FNEFL is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.

Physical Demands:

The ability to perform the following physical activities are necessary in the performance of this job: Sit and use a computer for long periods of time; use a computer to accomplish the duties of the position (including typing and seeing); read and write in English; think strategically, communicate expectations, and establish priorities. The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The above job description is not an exhaustive list of duties, responsibilities, and skills of the position. Incumbents will follow any other instructions and perform other related duties assigned by their supervisor.