REPAIRS & TOOL GRINDING TECHNICIAN

Are you a born problem solver?

Do you have a customer focused mentality?

****Growing Company with lots of Opportunity**** Amazing Benefits including Medical, Dental, Vision, 401k, paid Sick and Vacation Time***

Specialized Fabrication Equipment Group “SFEG” is a pipe manufacturing and wholesale company looking to hire a customer focused Repairs & Tool Grinding Technician to join our growing team in Deer Park. The ideal candidate must be an organized, accurate and dependable person who can follow directions. The ideal candidate must also be able to complete all physical requirements of the job with or without a reasonable accommodation.

You will...

• Work Monday - Friday 8:00am - 4:30pm. Some overtime.
• Unload, inspect, inventory, clean and service rental equipment.
• Operate Tool grinding and EDM machine basic functions to drawing and quality standards.
• Work in all aspects of the building operations for the rentals, repairs, and parts service areas.
• Provide administrative support to rental refurbishment functions.
• Work with the regional operations team and lead discussion on identifying equipment or parts shortages, plan ahead for rental cycles, identify areas for improvement.
• Use superior customer-oriented etiquette and technical expertise to promote intimate customer relationships and expand rental opportunities whenever possible.

Excellent communication and interpersonal skills. Strong analytical and problem-solving skills combined with a strong customer service orientation. Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments.

SUCCESFUL CANDIATE MUST HAVE

• CUSTOMER FIRST MENTALITY
• SEE A PROBLEM, OWN A PROBLEM, HIGH LEVEL OF OWNERSHIP
• STRONG COMMUNICATION SKILLS
• OWNERSHIP, ACCOUNTABILITY & RESULTS-ORIENTATION
• OPEN TO COACHING
• HONESTY, INTEGRTY & ETHICAL BEHAVIOR
• TEAMWORK

ESSENTIAL FUNCTIONS

• Read and follow daily work schedule and prioritize work.
• Setup tool grinder and perform functions to job specifications.
• Plan and perform EDM basic setup and operations as required.
• Operate and regulate maintenance activities on equipment as directed.
• High sense of urgency and follow through, very responsive to the customer.
• Timely and accurate paperwork completion for service, receipt and ship out documentation.
• Inspection, cleaning and servicing/repair of rental equipment.
• Function testing machines and verification of toolkit inventory
• Maintain, repair and paint equipment containers as needed
• Learn, understand and follow rental SOP guidelines
• Follows up on pertinent customer needs in a timely fashion.
• Maintain current knowledge of company products specifications and applications
• Coordinate shipments as required.
• Receives rental machines from customer rental orders.
• Assists with improvement projects for rentals, repair.
• Assists in training team members in Rental operations of the business.
• Support team members by assisting with overflow telephone calls.
• Handles stress in a professional manner, demonstrates the ability to get along with others, demonstrates successful attendance and punctuality, and works overtime / extra hours as required to meet business needs.
• Trains and mentor’s others of less skill and/or experience.
• Participates in on call rotation.
• May occasionally travel.
• Other duties as required.

EDUCATION / EXPERIENCE

High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience; or equivalent combination of education and experience.

• The following experience is strictly required:

1. Strong customer service and technical skills
2. Excellent multitasking ability
3. Basic manual machining experience
4. Tool grinding or EDM operation experience a plus

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds (with assistance). Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

• The work environment is based in a traditional shop setting where noise levels are moderate. The employee is required to work with other employees based in our machine shop where noise levels are high, extreme temperatures swings are usual and personal protective equipment such as safety glasses are required to be worn.