BDC Representative - Lexus of Colorado Springs

** Tremendous growth is on the horizon for Lexus of Colorado Springs as we get ready to move into a new state-of-the-art facility. **

Competitive Pay: $18/hr

Work Schedule: Flexible full-time hours

Anticipated Application Deadline: 05/07/2024

Lexus of Colorado Springs is embarking on an exciting new chapter, and we are actively seeking a dedicated BDC Representative who is looking for more than just a job, but a pivotal career opportunity. We pride ourselves on being a beacon of excellence in the automotive industry, especially within the Lexus brand.

As we approach the launch of our state-of-the-art facility by July 2024, we require a proficient BDC Representative who brings a professional demeanor and a commitment to exceptional customer service. Our new location, strategically positioned on I-25 (N Nevada) in Colorado Springs, will be equipped with cutting-edge communication tools and systems, enhancing our ability to connect with and serve our communities in Denver, Pueblo, and beyond. Join us in defining a sophisticated, effective future at Lexus of Colorado Springs.

Why We Need You:

As we expand our operations with the opening of a new store, we are seeking a dedicated BDC Representative to support our growing service team. This role is critical as we enhance our customer service capabilities to meet increased demand and maintain high standards of service efficiency. We are looking for a BDC Representative who is eager to grow with us and help shape the success of our service department in our modern facility. This position offers a unique opportunity to contribute significantly to our dealership's ongoing success and customer satisfaction.

Your Key Responsibilities as BDC Representative:

• Customer Communication and Appointment Coordination: Utilize a multi-line phone system to answer customer inquiries, direct calls to the appropriate personnel, and schedule appointments for the Service team at our Lexus dealership. Maintain a professional, upbeat demeanor with a “smile on the phone” attitude to ensure a high-quality guest experience.
• Operational Support: Use multiple software applications, including CRM, Excel, and Word, to effectively manage customer information and coordinate activities related to appointments and customer service.
• Follow-Up and Feedback: Ensure consistent follow-up on customer interactions and potential opportunities to increase business. Relay important feedback and insights to the management team to aid in business development.
• Additional Duties: Perform other responsibilities as assigned by management, which may include handling increased phone contact and reading scripts verbatim to ensure consistent customer service delivery.

Basic Qualifications:

• High School Diploma or equivalent
• Customer Service Experience: Previous experience in customer service or a similar role is preferred.
• Communication Skills: Excellent verbal and written communication abilities.
• Technological Proficiency: Comfortable using multi-line phone systems and various software applications like CRM, Excel, and Word.

Additional Qualifications:

• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Your Well-Being:

• Competitive Pay: $18/hr
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Flexible Work Schedule: Flexible full-time hours
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the communities of Omaha and Lincoln, Nebraska; Kansas City, Kansas; Colorado Springs, Colorado; and Madison, Wisconsin. The company operates 21 dealerships and represents nine of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, Mercedes-Benz, and Infiniti. Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or other legally protected status. In addition, Baxter will provide reasonable accommodations for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #1 to request an accommodation.