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Lexus Service Consultant Jobs (NOW HIRING)

The Friedkin Group

Service Consultant

Henderson, NV · On-site

Lexus Service Consultant - Lexus of Henderson Overview We are seeking service-oriented individuals with excellent organization and communication skills for our Service Consultant position. At the ...

Asbury Automotive Group

Lexus Service Advisor

Duluth, GA · On-site

Company Description Nalley Lexus of Roswell , a subsidiary of Asbury Automotive Group, which is the ... Service Advisor, Sales Advisor, Service Consultant, Automotive Service Sales, Auto Service, Vehicle ...

Lexus of Omaha

Sales Manager - Lexus of Omaha

Omaha, NE · On-site

$60K - $100K/yr

Guide customers through the vehicle purchasing process using a consultative, customer-focused Lexus sales approach. * Build strong customer relationships by delivering exceptional Lexus service and ...

Baxter Auto Group

Sales Manager - Lexus of Omaha

Omaha, NE · On-site

$60K - $100K/yr

Guide customers through the vehicle purchasing process using a consultative, customer-focused Lexus sales approach. * Build strong customer relationships by delivering exceptional Lexus service and ...

Baxter

Sales Manager - Lexus of Omaha

Omaha, NE · On-site

$60K - $100K/yr

Guide customers through the vehicle purchasing process using a consultative, customer-focused Lexus sales approach. * Build strong customer relationships by delivering exceptional Lexus service and ...

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Lexus Service Consultant information

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$10

$47

$97

How much do lexus service consultant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for lexus service consultant in the United States is $47.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $66.35 per hour, depending on experience, location, and employer.

What is a Lexus Service Consultant?

A Lexus Service Consultant is a professional who acts as the liaison between customers and the service department at a Lexus dealership or service center. They are responsible for greeting customers, understanding their vehicle service needs, explaining recommended maintenance or repairs, and ensuring that each customer receives a high level of service. Service Consultants also provide estimates, keep customers updated on the status of their vehicles, and help resolve any concerns to ensure satisfaction. Their goal is to ensure a positive experience throughout the vehicle servicing process.

What skills and qualifications are needed to thrive as a Lexus Service Consultant?

To thrive as a Lexus Service Consultant, you need strong automotive knowledge, customer service skills, and a high school diploma or equivalent, with some employers preferring post-secondary education or related certifications. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific diagnostic tools is typically required. Outstanding communication, active listening, and problem-solving abilities help build trust and ensure a positive customer experience. These skills are crucial for accurately identifying customer needs, coordinating efficient service, and maintaining high satisfaction in a luxury automotive environment.

How does a Lexus Service Consultant typically interact with technicians and customers during the service process?

A Lexus Service Consultant acts as a vital link between customers and the service team. On a typical day, you’ll greet customers, listen to their concerns, and clearly communicate their needs to the technicians. Throughout the service process, you’ll update customers about the status of their vehicles, explain recommended repairs, and ensure all questions are answered. This role requires strong communication and organizational skills, as you’ll often be balancing multiple service orders and coordinating with both customers and technical staff to ensure a smooth and satisfying service experience.

What is the difference between Lexus Service Consultant vs Lexus Service Advisor?

AspectLexus Service ConsultantLexus Service Advisor
CredentialsCustomer service experience, automotive knowledgeCustomer service experience, automotive knowledge
Work EnvironmentDealership service department, interacting with customers and techniciansDealership service department, interacting with customers and technicians
Employer & IndustryLuxury automotive dealerships, Lexus brandLuxury automotive dealerships, Lexus brand
Common Search/ComparisonOften compared with Lexus Service Advisor due to similar roles

The main difference between a Lexus Service Consultant and a Lexus Service Advisor lies in their job focus. While both roles work within the dealership's service department, the Service Consultant typically emphasizes customer communication and service recommendations, whereas the Service Advisor often handles the entire service process, including scheduling and billing. Both positions require similar credentials and work in the same environment, making them closely related but distinct roles within the Lexus dealership team.

What does a Lexus Service Consultant do at a dealership?

A Lexus Service Consultant acts as the primary point of contact between customers and the service department, scheduling appointments, explaining repair and maintenance work, and providing estimates. They ensure customer satisfaction by coordinating service needs, documenting vehicle information, and communicating service progress, often using dealership management software. Strong communication skills and knowledge of automotive services are essential for this role.
More about Lexus Service Consultant jobs

What states have the most Lexus Service Consultant jobs?

States with the most job openings for Lexus Service Consultant jobs include:

What job categories do people searching Lexus Service Consultant jobs look for?

The top searched job categories for Lexus Service Consultant jobs are:

Lexus Service Consultant jobs near you

JM Lexus - Service Consultant

Margate, FL • On-site

JM Family Enterprises
Motor Vehicle Manufacturing • 5 - 10K employees

9.1

Company rating: 9.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

4th of 155 rated car dealerships

Great coworkers

People enjoy working here

Good employer

Learn more about JM Family Enterprisesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

JM Lexus is currently seeking top talent as a Service Consultant. This full-time position places you right in the heart of our Service Drive! Our goal is to serve our guest efficiently and delight them in their Service needs.
Responsibilities:
  • Accountable for greeting customers, writing service orders, and delighting our guests in their Service experience
  • Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures
  • Maintaining dealership-prescribed standards for Hours per Customer Repair Order written and Customer Service Index
  • Following up on the progress of each repair order during the day
  • Contacting our customers via the preferred method regarding any changes in the estimated time or approximate estimated cost
  • Presenting and recommending additional services to our customers
  • Administering warranty policies and properly initiating warranty claims
  • Providing management with daily work productivity
  • Responsible for driving our JM Family Core Values (Consideration, Cooperation, Communication, Innovation and Accountability)

Qualifications:
  • High school diploma required
  • Minimum three years' experience as a Service Writer in a dealership setting, required
  • Hi-Line experience preferred
  • Must have good communication skills (verbal and written)
  • A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience
  • Ability to show Innovation via observation and creation/suggestions for process improvements
  • Takes personal Accountability for personal and team goals and objectives
  • Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel
  • Must embody strong social skills and be able to work in a team environment
  • Ability to multitask and delegate work production in a fast-paced environment
  • Must be organized!
  • Ability to maintain a professional appearance
  • Ability to work a flexible schedule to include nights and some weekends

At JM Lexus, we prioritize your well-being as much as your comfort and security. You will enjoy a comprehensive benefits package that includes base pay plus bonus, as well as company perks and amenities including:
  • Air conditioned shop
  • 401K savings plan with company contribution, pension plan, and profit sharing
  • Generous paid vacation
  • Health, vision, dental insurance
  • Annual bonus
  • Lifestyle Spending Account
  • Paid certification training and continuing education courses
  • Lexus and Toyota certified body shop
  • Employee lease programs
  • Credit Union
  • Onsite wellness center, gym, and physical therapy

#LI-ME1
#LI-onsite
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law - whether actual or perceived - including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

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