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Lexus Service Consultant Jobs (NOW HIRING)

Pohanka Lexus

Service Advisor

Chantilly, VA · On-site

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Pohanka Lexus

Service Advisor

Chantilly, VA

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Pohanka Lexus

Service Advisor

Chantilly, VA · On-site

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Pohanka Lexus

Service Advisor

Chantilly, VA

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Pohanka Lexus

Service Advisor

Chantilly, VA · On-site

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want ... Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Lexus of Nashville

AUTOMOTIVE TECHNICIANS

Brentwood, TN · On-site

$60K - $120K/yr

Lexus of Cool Springs and Lexus of Nashville are seeking talented Automotive Technicians - from ... service work when neededNotify Service Consultants promptly if additional work is needed ...

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Lexus Service Consultant information

See salary details

$10

$47

$97

How much do lexus service consultant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for lexus service consultant in the United States is $47.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $66.35 per hour, depending on experience, location, and employer.

What is a Lexus Service Consultant?

A Lexus Service Consultant is a professional who acts as the liaison between customers and the service department at a Lexus dealership or service center. They are responsible for greeting customers, understanding their vehicle service needs, explaining recommended maintenance or repairs, and ensuring that each customer receives a high level of service. Service Consultants also provide estimates, keep customers updated on the status of their vehicles, and help resolve any concerns to ensure satisfaction. Their goal is to ensure a positive experience throughout the vehicle servicing process.

What skills and qualifications are needed to thrive as a Lexus Service Consultant?

To thrive as a Lexus Service Consultant, you need strong automotive knowledge, customer service skills, and a high school diploma or equivalent, with some employers preferring post-secondary education or related certifications. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific diagnostic tools is typically required. Outstanding communication, active listening, and problem-solving abilities help build trust and ensure a positive customer experience. These skills are crucial for accurately identifying customer needs, coordinating efficient service, and maintaining high satisfaction in a luxury automotive environment.

How does a Lexus Service Consultant typically interact with technicians and customers during the service process?

A Lexus Service Consultant acts as a vital link between customers and the service team. On a typical day, you’ll greet customers, listen to their concerns, and clearly communicate their needs to the technicians. Throughout the service process, you’ll update customers about the status of their vehicles, explain recommended repairs, and ensure all questions are answered. This role requires strong communication and organizational skills, as you’ll often be balancing multiple service orders and coordinating with both customers and technical staff to ensure a smooth and satisfying service experience.

What is the difference between Lexus Service Consultant vs Lexus Service Advisor?

AspectLexus Service ConsultantLexus Service Advisor
CredentialsCustomer service experience, automotive knowledgeCustomer service experience, automotive knowledge
Work EnvironmentDealership service department, interacting with customers and techniciansDealership service department, interacting with customers and technicians
Employer & IndustryLuxury automotive dealerships, Lexus brandLuxury automotive dealerships, Lexus brand
Common Search/ComparisonOften compared with Lexus Service Advisor due to similar roles

The main difference between a Lexus Service Consultant and a Lexus Service Advisor lies in their job focus. While both roles work within the dealership's service department, the Service Consultant typically emphasizes customer communication and service recommendations, whereas the Service Advisor often handles the entire service process, including scheduling and billing. Both positions require similar credentials and work in the same environment, making them closely related but distinct roles within the Lexus dealership team.

What does a Lexus Service Consultant do at a dealership?

A Lexus Service Consultant acts as the primary point of contact between customers and the service department, scheduling appointments, explaining repair and maintenance work, and providing estimates. They ensure customer satisfaction by coordinating service needs, documenting vehicle information, and communicating service progress, often using dealership management software. Strong communication skills and knowledge of automotive services are essential for this role.
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What states have the most Lexus Service Consultant jobs?

States with the most job openings for Lexus Service Consultant jobs include:

What job categories do people searching Lexus Service Consultant jobs look for?

The top searched job categories for Lexus Service Consultant jobs are:

Lexus Service Consultant jobs near you

Service Advisor

Pohanka Lexus

Chantilly, VA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 22 days ago

Job description

SUMMARY

Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WHY WORK HERE:

  • Time Magazine National Quality Dealer Award Winner
  • The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
  • Distinguished Service Citation from the Automotive Hall of Fame 

WE OFFER:

  • Medical, Dental
  • Life and Disability
  • 401K with Company Contribution
  • Paid Vacation
  • Paid Personal Leave
  • Paid Holidays
  • Bonus Programs
  • Vehicle Purchase Programs

RESPONSIBILITIES:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

REQUIREMENTS:

  • Proven record of achieving exceptional Customer Satisfaction
  • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
  • Excellent communication skills
  • Positive and personality
  • Above average energy level
  • Personal and professional integrity

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential! 

Apply