Clinical Solutions Specialist

Job description

Clinical Solutions Specialist:

BettrAi is a dynamic and innovative healthcare technology start up dedicated to revolutionizing population management in the value-based healthcare industry. We are on a mission to empower healthcare organizations to optimize patient care, enhance outcomes and reduce costs through cutting edge technology solutions. As we continue to grow and expand our reach, we are seeking an experienced Clinical Solutions Specialist to play a pivotal role in our journey.

Position Summary:

Use your case management experience to transition into a role that supports clients in their use of technology. Join the team that’s building a platform that delivers BettrCare.

Under the direction of and in support of the VP Clinical Operations, the Clinical Solutions Specialist is responsible for the following areas.

Key Responsibilities:

·         Provide subject matter expertise in care management processes and documentation for Population Health Management services. Stay up to date on standards of case management, CMS care management programs, and NCQA Population Health and case management standards. Ensure that BettrAi supports adherence to regulatory requirements and best practices.

·         Develop and maintain expertise in care management platform.

·         Document process flows and recommend enhancements and modifications for improvement. Document requested changes and track approvals through to completion. Provide clinical support for QA and UAT.

·         Work cross-functionally with Sales, Customer Success/Implementation, Product & Engineering, and Solution Design to drive customer and company success providing clinical input and demonstrations.

·         Manage customer software implementation projects to ensure customer success. Document client protocols and workflows, lead client meetings, provide demonstrations and training. Create and update all training material.

·         Manage clients post implementation, documenting and responding to user feedback in user stories and communicate with the development team.

·         Monitor and report on all products client KPIs that are designed to focus on clinical effectiveness, clinical outcomes, and overall effectiveness regarding client use of the platform.

·         Provide clinical oversight to any company client who is receiving outsourced clinical services that are managed by BettrAi, and other requested responsibilities associated with clinical support of BettrAi.

Qualifications:

·         Registered Nurse required. CCM a plus.

·         Texas resident a plus but not required. Will be required to attend team meetings approximately every quarter.

·         3 years of experience providing case management, implementing complex case management, condition management, chronic care management, remote patient monitor, or other care management program for a Medicare population.

·         Knowledge of NCQA Case Management requirements a plus.

·         3 years using case management documentation platforms.

·         Experience developing training material and documenting processes in Word, Excel, PowerPoint and Visio.

·         Experience training clinical teams on processes and documentation.

·         Experience communicating with clients and providing high customer satisfaction.

·         May require occasional travel to client site.

AT BettrAi we are committed to making a difference in healthcare by improving patient outcomes and reducing costs while optimizing operations and revenue. As the Clinical Solutions Specialist, you will have the opportunity to shape the future of our company and contribute to the transformation of healthcare as we know it. You’ll work alongside a dedicated and passionate team and have a direct impact on the success of our mission.

This position is specifically for the Dallas-Fort Worth area in Texas. It is a hybrid role, meaning that you will have the flexibility to work remotely, but also be required to travel to the corporate office in Fort Worth, TX. It is essential for the candidate to reside in the DFW area.

If you are a strategic thinker, an exceptional leader, and have the expertise to drive innovation in the healthcare technology space, we encourage you to apply.

If you are ready to be part of our exciting journey and meet the qualifications outlined above, please submit your resume and cover letter detailing your relevant experience and why you are the right fit for the position (Vong insert specific contact info) We look forward to hearing from you.

BettrAi is an equal opportunity employer. WE celebrate diversity and are committed to creating an inclusive environment for all employees.

Vong.Pham@bettrai.com