Program Support Specialist

JOB TITLE: Program Support Specialist

DEPARTMENT: Workforce Development

SUPERVISOR: Manager- MI Works, Assistant Manager-MI Works, Oakland80 Manager

Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

GENERAL JOB DESCRIPTION

The Program Support Specialist will provide general program support for various workforce initiatives. This position will assist with general program services, including document verification, determining eligibility, data entry and report preparation and identifying and executing outreach strategies.

QUALIFICATIONS

Education:

Bachelor’s degree in human services, social work, education, human resources or business, or related field required.

Other:

• 1-2 years’ experience engaging disadvantaged individuals in career, education or personal/family development.

• Knowledge of Metro Detroit human service agency and services a plus

• Able to work well in a team environment, handle multiple assignments and meet deadlines.

• Strong written communication skills, ability to write clear, structured and articulate communications.

• Attention to detail and ability to meet deadlines.

• Strong technology and data entry skills including MS Office

DUTIES AND RESPONSIBILITIES

• Provide orientation to services and resources available.
• Maintain communications as required to coordinate services.
• Assist in completion and verification of program paperwork, including determining customer’s eligibility for services.
• Review customer information to ensure necessary services are received in accordance with funding source requirements.
• Enter, maintain and monitor participant performance in OSMIS and other workforce data systems, and ensure the integrity of inputs.
• Fulfill data requests and prepare reports for management that capture specific program or customer performance.
• Provide administrative, data tracking and data entry support for special projects.
• Follow-up with customers, career coaches and partner organizations on status of barrier resolution/referral resolution.

WORKING CONDITIONS

Environmental conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting in required.

Accommodation(s):

As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.