Shipping Associate

We are seeking a Shipping Associate to become an integral part of our team! You will help coordinate incoming and outgoing shipment activities. This role crosses over into being a customer service representative as well. Duties include answering phone calls, taking phone orders, developing customer relationships, processing orders and payments, processing shipments, labeling shipments, general office filing, cleaning, and other duties as assigned. You will be expected to have a team-player mentality while being committed to maintaining a safe and positive work environment.

Responsibilities:

• Assemble, address, stamp, and ship merchandise or material
• Unpack, verify, and record incoming merchandise or material
• Arrange appropriate transportation of products
• Assist customers with shipping inquiries
• Perform other administrative duties as assigned
• Answer phone calls and emails in a professional, upbeat manner
• Assist customers in locating correct parts via our online platforms
• Process customer orders and payments
• Handle customer inquiries and complaints
• Provide information about the products we offer
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in shipping, logistics, or other related fields
• Ability to handle physical workload
• Ability to multitask and prioritize
• Ability to thrive in fast-paced environment
• Strong organizational skills
• High school diploma or equivalent required
• Positive and professional demeanor
• Attention to detail and accuracy are essential
• Excellent written and verbal communication skills
• Intermediate computer skills with an understanding of Microsoft Office suite, emailing, and internet searches
• Ability to prioritize and multitask
• Ability to protect sensitive customer data
• Ability to build rapport with clients
• Ability to lift 40 lbs or more