Pharmacy Technician

Hybrid Pharmacy Technician CSR

The Call Center Representative will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company’s products and services.

Hours: 8:30am-5:00pm, Monday- Friday

**After first 4 weeks of training, agents move to hybrid schedule: Tu/Wed/Thu in office, M/F wfh**

Pay: $19/hour (DOE)

Location: Elkridge, MD

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

·         PHARMACY TECHNICIAN CERTIFICATION REQUIRED

·         Pharmaceutical experience is preferred

·         Demonstrated strong organizational and interpersonal communication skills.

·         Considerable interface by telephone and/or in-person necessitates tact and strong verbal communication skills.

·         Experience with accounting preferred.

·         Excel experience

 PRINCIPAL DUTIES AND RESPONSIBILITIES

·         Responds to telephone inquiries and complaints using standard scripts and procedures.

·         Gathers information from the caller to properly resolve the situation.

·         Communicates appropriate options for resolution.

·         Investigates and resolves complaints.

·         Refers non-routine inquiries and complaints to senior level Call Center Representatives.

·         Uses a computer system to research inquiries and log customer calls.

WORKING CONDITIONS

·         Works in a call center operations environment.

·         Ability to use PC, calculator, and/or other office equipment.

·         Works independently or as part of a group or team in a diverse work environment.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.