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Pharmacy Customer Service Representative Jobs (NOW HIRING)

Wipro Limited

Pharmacy CSR 1

Jefferson City, MO · On-site

$17 - $18/hr

Pharmacy CSR 1 City: Jefferson City State/Province: Missouri Posting Start Date: 6/15/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Noll Staffing and Assessment

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Bilingual Pharmacy Customer Service

Omaha, NE · On-site

$18 - $20/hr

A local non-profit healthcare organization is seeking a friendly, dependable, and customer-focused Bilingual Pharmacy Customer Service Representative to join a busy healthcare pharmacy team. This ...

Midwest Compounders Pharmacy

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-Customer Service Representative-

Lenexa, KS · On-site

$23 - $26/hr

... · Healthcare or pharmacy customer service experience · Experience with HubSpot, Zendesk ... We are seeking a Customer Service Representative who thrives in a fast-paced setting, communicates ...

Molina Healthcare

Pharmacy CSR, Remote

Long Beach, CA · On-site +1

$11.09 - $24.02/hr

Molina Healthcare is hiring for several Pharmacy Customer Service Representatives. These positions are remote, however those in later time zones are encouraged to apply. This team handles the ...

New

Community Pharmacy

FT - Customer Service Rep

Orlando, FL · On-site

$15 - $20.25/hr

An independent pharmacy with a strong focus on patient care and adherence. We are seeking an ... We are hiring for a Full Time Bilingual Customer Service Representative for our store in Orlando ...

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Pharmacy Customer Service Representative information

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How much do pharmacy customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for pharmacy customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pharmacy Customer Service Representative, and why are they important?

To thrive as a Pharmacy Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with knowledge of pharmacy operations being advantageous. Familiarity with pharmacy software systems, point-of-sale terminals, and sometimes certification as a pharmacy technician is typically required. Excellent interpersonal skills, patience, and problem-solving abilities help you deliver a positive customer experience and resolve issues efficiently. These skills are critical for ensuring accurate prescription processing, regulatory compliance, and customer satisfaction in a healthcare environment.

What is a Pharmacy Customer Service Representative?

A Pharmacy Customer Service Representative is a professional who assists customers in a pharmacy setting by answering questions, processing prescriptions, handling transactions, and providing information about products and services. They act as a liaison between pharmacists, customers, and sometimes insurance companies to ensure a smooth and accurate service experience. Their duties also include managing phone calls, resolving customer issues, and maintaining accurate records. This role requires strong communication skills, attention to detail, and often basic knowledge of pharmacy operations and terminology.

What are some common challenges Pharmacy Customer Service Representatives face when assisting customers, and how can they effectively address them?

Pharmacy Customer Service Representatives often encounter challenges such as handling sensitive health information, managing high call volumes, and addressing complex insurance or prescription issues. To effectively address these challenges, it's important to maintain a calm, empathetic demeanor, be attentive to detail, and stay updated on pharmacy protocols and insurance policies. Strong communication skills and the ability to multitask efficiently are also essential for providing clear information to customers while ensuring compliance with privacy regulations.
More about Pharmacy Customer Service Representative jobs
What cities are hiring for Pharmacy Customer Service Representative jobs? Cities with the most Pharmacy Customer Service Representative job openings:
What states have the most Pharmacy Customer Service Representative jobs? States with the most job openings for Pharmacy Customer Service Representative jobs include:
What job categories do people searching Pharmacy Customer Service Representative jobs look for? The top searched job categories for Pharmacy Customer Service Representative jobs are:
Pharmacy Customer Service Representative jobs near you
Infographic showing various Pharmacy Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Pharmacy CSR 1

Pharmacy CSR 1

Wipro Limited

Jefferson City, MO • On-site

$17 - $18/hr

Full-time

Medical, Dental, PTO

Posted 28 days ago

Wipro rating

7.6

Company rating: 7.6 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

92nd of 210 rated it services

Job description

Job Title: Pharmacy CSR 1
City: Jefferson City
State/Province: Missouri
Posting Start Date: 6/15/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Pharmacy CSR
Pharmacy Helpdesk:
  • Hours areÃ, Monday-FridayÃ, 8:00 AM ââ,' 7:00 PM CST,Ã, and Saturday and Sunday 8:00 AM ââ,' 6:00 PM CST.Ã,Â
  • Multiple shifts available
  • Open 7 days a week
  • Holiday availability required (most major holidays)

Ã,Â
  • Pharmacy CSR:
    • Staffed by Pharmacy Technicians, LPNs (Licensed Practical Nurses), CMTs (Certified Medication Technicians), and some MAs (Medical Assistants). Ã,Â
    • Possible shifts include:
      • Monday-Friday, 8:00 AM ââ,' 5:00 PM
      • Monday-Friday, 9:00 AM ââ,' 6:00 PM
      • Monday-Friday, 10:00 AM ââ,' 7:00 PM
      • Tuesday-Friday, 9:00 AM ââ,' 6:00 PM, plus Saturdays between 8:00 AM ââ,' 6:00 PM (every Saturday required)
      • Saturday & Sunday between 8:00 AM ââ,' 6:00 PM, plus three weekday shifts (9:00 AM ââ,' 6:00 PM)
        • Includes two consecutive weekdays off
  • Pharmacy CSRÃ, description:
    • The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.
    • Utilize healthcare experience and apply MO HealthNet criteria using an interactive application to determine review outcomes.
    • Interpret and apply clinical rules and decision-making algorithms related to medications under review.
    • Make final determinations regarding medication pre-certification based on established guidelines.
    • Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift
    • Effectively multitask in a fast-paced environment.
  • Experience:
    • Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.
    • Prior customer service experience is required.
    • Experience working directly with pharmacists and physiciansÃ, isÃ, required.
    • Pharmacy Technicians orÃ, Licensed Practical Nurses (LPNs) preferred.

͏
Pharmacy Helpdesk:
  • Hours areÃ, Monday-FridayÃ, 8:00 AM ââ,' 7:00 PM CST,Ã, and Saturday and Sunday 8:00 AM ââ,' 6:00 PM CST.Ã,Â
  • Multiple shifts available
  • Open 7 days a week
  • Holiday availability required (most major holidays)

Ã,Â
  • Pharmacy CSR:
    • Staffed by Pharmacy Technicians, LPNs (Licensed Practical Nurses), CMTs (Certified Medication Technicians), and some MAs (Medical Assistants). Ã,Â
    • Possible shifts include:
      • Monday-Friday, 8:00 AM ââ,' 5:00 PM
      • Monday-Friday, 9:00 AM ââ,' 6:00 PM
      • Monday-Friday, 10:00 AM ââ,' 7:00 PM
      • Tuesday-Friday, 9:00 AM ââ,' 6:00 PM, plus Saturdays between 8:00 AM ââ,' 6:00 PM (every Saturday required)
      • Saturday & Sunday between 8:00 AM ââ,' 6:00 PM, plus three weekday shifts (9:00 AM ââ,' 6:00 PM)
        • Includes two consecutive weekdays off
  • Pharmacy CSRÃ, description:
    • The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.
    • Utilize healthcare experience and apply MO HealthNet criteria using an interactive application to determine review outcomes.
    • Interpret and apply clinical rules and decision-making algorithms related to medications under review.
    • Make final determinations regarding medication pre-certification based on established guidelines.
    • Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift
    • Effectively multitask in a fast-paced environment.
  • Experience:
    • Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.
    • Prior customer service experience is required.
    • Experience working directly with pharmacists and physiciansÃ, isÃ, required.
    • Pharmacy Technicians orÃ, Licensed Practical Nurses (LPNs) preferred.

͏
͏
͏
The expected compensation for this role ranges from $17/hr to $18/hr.
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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