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Pharmacy Customer Service Representative Jobs (NOW HIRING)

Noll Human Resource Services

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Bilingual Pharmacy Customer Service

Omaha, NE · On-site

$18 - $20/hr

A local non-profit healthcare organization is seeking a friendly, dependable, and customer-focused Bilingual Pharmacy Customer Service Representative to join a busy healthcare pharmacy team. This ...

Midwest Compounders Pharmacy

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"Customer Service Representative"

Lenexa, KS · On-site

$23 - $26/hr

... · Healthcare or pharmacy customer service experience · Experience with HubSpot, Zendesk ... We are seeking a Customer Service Representative who thrives in a fast-paced setting, communicates ...

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How much do pharmacy customer service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for pharmacy customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pharmacy Customer Service Representative, and why are they important?

To thrive as a Pharmacy Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with knowledge of pharmacy operations being advantageous. Familiarity with pharmacy software systems, point-of-sale terminals, and sometimes certification as a pharmacy technician is typically required. Excellent interpersonal skills, patience, and problem-solving abilities help you deliver a positive customer experience and resolve issues efficiently. These skills are critical for ensuring accurate prescription processing, regulatory compliance, and customer satisfaction in a healthcare environment.

What is a Pharmacy Customer Service Representative?

A Pharmacy Customer Service Representative is a professional who assists customers in a pharmacy setting by answering questions, processing prescriptions, handling transactions, and providing information about products and services. They act as a liaison between pharmacists, customers, and sometimes insurance companies to ensure a smooth and accurate service experience. Their duties also include managing phone calls, resolving customer issues, and maintaining accurate records. This role requires strong communication skills, attention to detail, and often basic knowledge of pharmacy operations and terminology.

What are some common challenges Pharmacy Customer Service Representatives face when assisting customers, and how can they effectively address them?

Pharmacy Customer Service Representatives often encounter challenges such as handling sensitive health information, managing high call volumes, and addressing complex insurance or prescription issues. To effectively address these challenges, it's important to maintain a calm, empathetic demeanor, be attentive to detail, and stay updated on pharmacy protocols and insurance policies. Strong communication skills and the ability to multitask efficiently are also essential for providing clear information to customers while ensuring compliance with privacy regulations.
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Pharmacy Customer Service Representative jobs near you
Bilingual Pharmacy Customer Service

Bilingual Pharmacy Customer Service

Noll Human Resource Services

Omaha, NE • On-site

$18 - $20/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

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Job description

A local non-profit healthcare organization is seeking a friendly, dependable, and customer-focused Bilingual Pharmacy Customer Service Representative to join a busy healthcare pharmacy team. This role is ideal for someone who enjoys helping patients, working in a fast-paced environment, and providing excellent service in both English and Spanish.

What You’ll Do:

  • Greet and assist patients at the pharmacy counter
  • Register and update patient demographics and insurance information
  • Process prescription refill requests and patient payments
  • Perform daily cash handling and register operations
  • Provide information on medication assistance programs
  • Offer Spanish/English interpretation support as needed
  • Maintain a clean and organized pharmacy waiting area
  • Assist with over-the-counter inventory and product rotation
  • Answer patient questions and help resolve concerns professionally

Qualifications:

  • High School Diploma or GED required
  • Bilingual English/Spanish required
  • Minimum 1 year of cash handling or customer service experience
  • Pharmacy Technician license a plus
  • Strong computer, communication, and multitasking skills
  • Ability to work independently and as part of a team

If you are passionate about helping patients and want to grow your career in healthcare, we’d love to hear from you.

Apply today: Adriana(@)nolljobs.com

#INDOFF

Keywords: Bilingual, Spanish, English/Spanish, Pharmacy Customer Service Representative, Pharmacy Technician, Patient Services, Prescription Assistance, Medication Refill, Healthcare Customer Service, Pharmacy Operations, Cash Handling, Administrative Support, Front Desk, Omaha Jobs, Healthcare Jobs

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About Noll Human Resource Services

Sourced by ZipRecruiter

Noll is a full-service Staffing firm, offering comprehensive services to help companies and candidates through all phases of the employment cycle. We’ll work with you as a client to find and select top talent, and manage and develop employees. Additionally, we assist employees from employment placement through career transitions. Our services include: We strive to achieve results while providing the experience of excellence, trust, and accountability. We think it should be positive and exciting to find a new job or to hire a new employee. We are here to help that happen. The values of excellence, trust, and accountability make up the foundation of our organization. Our philosophy of ‘The Fearless Workplace” means that we will act to earn your trust and reduce fear in the, sometimes stressful, process of hiring a new employee or finding a new job. We seek to collaborate with customers and employees, always giving complete and honest information so that everyone is satisfied with the outcome.

Industry

Human resources consulting services

Company size

11 - 50 Employees

Headquarters location

Omaha, NE, US

Year founded

1976

Social media

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