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How much do work from home veterinary customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for work from home veterinary customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Work From Home Veterinary Customer Service Representative?

A Work From Home Veterinary Customer Service Representative typically handles incoming phone calls, emails, and online inquiries from pet owners regarding appointment scheduling, prescription refills, and basic care instructions. You may also assist in managing medical records, updating client information, and coordinating communication between clients and veterinary staff. Representatives often use specialized software to track cases and ensure timely follow-up. The role requires balancing empathy with efficiency to create a positive experience for both clients and the veterinary team.

What is a Work From Home Veterinary Customer Service Representative job?

A Work From Home Veterinary Customer Service Representative assists pet owners by answering questions, scheduling appointments, processing payments, and providing support over phone, email, or chat. They work remotely for veterinary clinics, pet insurance companies, or telehealth services. Strong communication skills, customer service experience, and knowledge of veterinary terminology are often required. This role helps ensure pet owners receive timely and accurate information regarding their pets' care.

What are the key skills and qualifications needed to thrive in the Work From Home Veterinary Customer Service Representative position, and why are they important?

To excel as a Work From Home Veterinary Customer Service Representative, you need strong communication abilities, familiarity with veterinary terminology, and experience in customer support, often supported by a high school diploma or equivalent. Proficiency with CRM software, multi-line phone systems, and sometimes specific practice management tools like AVImark or ezyVet is typically required. Patience, problem-solving skills, and a compassionate demeanor enable representatives to handle pet owners' concerns effectively and empathetically. These skills ensure accurate information delivery, a supportive client experience, and seamless collaboration with veterinary teams—all critical in a remote customer service environment.

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Work From Home Veterinary Customer Service Representative jobs near you
Infographic showing various Work From Home Veterinary Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Work from Home Veterinary Technician

Work from Home Veterinary Technician

WHISKERS WORLDWIDE LLC

Skokie, IL • Remote

$17/hr

Part-time

Posted 22 days ago

Job description

Be part of a forward-thinking, ground-breaking, and innovative team in the pet care industry, and enjoy the convenience of working from home! We're a 24/7 Pet Help Line, providing phone, chat, video, and email support to pet parents around the country through education and "decision support". Our primary job is to educate pet parents to assist them in making more educated, timely, and appropriate decisions for their beloved furry family members' care.


The first of its kind in the United States, our Pet Help Line has been launched by the same experienced team that created a national 24-hour a day Nurse Line serving over 7 million participants in three countries. whiskerDocs currently supports over 6 million pets across the US and Canada.

We are currently seeking credentialed technicians with Daytime, evening, and/or overnight availability, with an expectation to work 3-4 shifts per week minimum. Shift duration is generally restricted to no more than 6 hours per day to help support work-life balance.

Our team of Veterinary Telehealth Experts will:

  • Communicate with concerned pet parents 24/7 via phone, e-mail, and live chat, guiding them towards the most appropriate care for their cherished pets.
  • Help to build processes and procedures that will become the gold standard for the new industry that is emerging for veterinary support to consumers.

Job requirements include:

  • You must be a credentialed technician in any US state with at least two year’s experience in a small animal practice (cats and dogs)
  • Access to a computer with high-speed internet (usually only cable or broadband will be sufficiently reliable) and the ability to learn our computer software program to keep written records.
  • Quiet home office space and/or ability to utilize a green screen for video telehealth visits.
  • Great customer service skills and the ability to communicate well with clients.
  • The willingness to continue learning.
  • The desire to be part of an innovative, forward-thinking team.
  • A relatively flexible schedule and willingness to work as a team.

There’s more to this than meets the eye. The potential for growth is enormous in this emerging industry. Don’t miss out on this opportunity to become part of the first, and largest, pet telehealth company in the US with unlimited potential for career growth!

Company Description

whiskerDocs, the leader in virtual triage service for pets, has been trailblazing telehealth with innovative technology-driven, on-demand solutions since 2013. Serving pet parents in the U.S. and Canada, whiskerDocs provides multi-channel access for nearly 6 million pets via client partnerships and direct-to-consumer relationships. The whiskerDocs team of veterinary telehealth specialists is composed of licensed veterinarians and credentialed veterinary technicians who deliver veterinary expertise via protocol-driven patented processes and proprietary multi-modal cutting-edge technology, providing a seamless experience for the pet parent 24 hours a day.