Customer Service Representative

ALABAMA RESIDENTS

Customer First Solutions in Hoover, AL is seeking a talented and dedicated Customer Service Representative to join our team. As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients.

Your main goal will be to ensure that our customers have a positive experience and receive the assistance they need with their insurance policies. This role offers a rewarding career path in the insurance industry. Join our team and be part of a company that puts customers first.

We offer

• Work from Home/Hybrid
• Hands-On Training
• Same-Day Advance Opportunities
• Positive Work Environment
• Cash Bonuses
• Performance recognition and awards

$50,000 - $60,000 yearly

• Provide assistance and support to customers regarding insurance policies, claims, and inquiries
• Ensure accurate and timely processing of customer requests, including policy changes, billing inquiries, and coverage updates
• Collaborate with insurance agents and underwriters to address customer needs and resolve any issues or concerns
• Maintain comprehensive knowledge of insurance products, coverage options, and industry regulations to effectively communicate information to customers
• Document and track customer interactions and inquiries in the company's CRM system for future reference and analysis

• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize, and problem-solve effectively Competencies
• Strong attention to detail and accuracy in handling customer information
• Ability to remain calm and professional in high-pressure situations
• Strong interpersonal skills and ability to build rapport with customers
• Ability to work independently and as part of a team

Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve.