Billing Operations Specialist (26609)

• Contract Duration: 6-months
• Worksite Location: Eagan, MN (hybrid schedule)
• Hourly Rate: $22-28/hour (DOE)

Billing Operations Specialist Job Summary:
The Digital Invoice Management department is responsible for interacting with external and internal customers to fulfill requests for third party portal billing.
Department responsibilities include establishing electronic connections between the client and their customer’s ERP system, account management for billing invoices into a third-party internet platform, building and maintaining relationships with both internal (Corporate Account Managers (CAM), Pest Sales Ops (PSO), Contract Admin, Corporate Account Finance (CAF)), and resolving billing issues.

What you’ll do as a Billing Operations Specialist:

• Manage invoice processing via 3rd party billing platforms for a designated portfolio of customers
• Perform outreach to obtain resolution with internal and external contacts when invoice processing fails
• Maintain metrics related to daily activities (1st Pass Tracker, Failure Tracker, Utilization Tracker)
• Create and maintain Desktop Procedures (DTPs) for all customers and portals
• Complete scheduled mailbox time, processing emails from internal and external business partners (Proposals, ETA’s, Work Order (WO) notes, questions)
• Provide backup support to team members accounts for planned and unplanned absences
• Manage Open and In Progress (OIP) of Work Orders (WO) in 3rd Party Billing Platforms.
• Assist Onboarding team with processing new accounts being added to the Digital Invoice Management team

What you’ll bring to the Billing Operations Specialist role:

• High School Diploma or equivalent
• 1 year of professional work experience
• Proficient Microsoft Office Suite; Excel, Word, Outlook
• Intermediate to advanced Microsoft Excel Skills

Preferred Qualifications:

• Bachelor’s degree completed or in progress in finance, accounting, business or a related field
• 1 year of experience in credit, finance/accounting, customer service or related field
• Experience in SAP and/or AS400
• Experience manipulating data sets and data mergers
• Previous analytical experience with high aptitude for research, analysis, and problem-solving skills
• Strong organizational and time management skills with ability to manage multiple priorities and meet deadlines
• Proven ability to communicate professionally with customers; both verbal and written
• Must be able to work in a team environment, anticipate needs and meet customer expectations