Sr. Programmer Analyst

Title: Sr. Programmer Analyst

Clearance: Public Trust

Job Description

• The Production Support Analyst is responsible for working across designated teams to ensure applications are fully available to all stakeholders and USPS customers.
• This individual will assist development teams in deployments, routine patching and system application monitoring / troubleshooting.
• Will analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations.
• Will lead incident response calls and contribute / create after action reports.

Skilled in the following:

• Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data
• Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities
• Demonstrated experience using SQL query on Oracle Databases to perform Database lookups

Strong knowledge of one or more of the following:

• Incident Management Ability to lead as a Critical Incident Manager to restore production applications impacting events
• Ability to quickly respond to system alerting to reduce application downtime to customers
• Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff
• Effective liaison between business and technical teams
• Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
• Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time

Desired experience using:

• Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics.
• Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus.

Education

• Bachelor's Degree in a technical discipline

Additional Required Skills/Experience

• A minimum of ten (10) years experience in software development and/or related field;
• A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred;
• Able to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program;
• Able to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job;
• Experience training/mentoring less experienced personnel;
• Extensive knowledge of and experience with designing, developing, implementing, and maintaining complex business, accounting and management information systems;
• Extensive experience developing/supporting software applications using more than one of these software technologies: Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic;
• Extensive experience collaborating with end users to define new software system requirements;
• Experience training/instructing end users on the use of software applications;
• Experience authoring or contributing to software-related documentation such as requirements specifications, design documents, technical manuals, and user manuals;
• Able to obtain Postal clearance;
• Excellent communication skills.