Senior IT Support Specialist

As part of the Global Information Systems Department, your primary responsibility will be to manage IT support for US users, actively participate in projects linked to cybersecurity and infrastructure management and support our US users in the use of business applications.

Responsibilities: 

IT Helpdesk/Contract Management  

• Organize, prioritize and process support incidents and related procedures 

• Organize activity reports and liaise with the Corporate IT group 

• Manage contracts with the various IT suppliers within your scope 

Project Management  and Cybersecurity 

• Actively participate in the US and Corporate IT projects 

• Be the leading contributor to cybersecurity topics 

Application product ownership 

• Support our users with Salesforce 

• Provide expertise and technical support for other local applications 

Security and compliance 

• Ensure compliance with all IT policies 

• Participate in audits, assessments, pen-tests (penetration tests) and all other activities related to cybersecurity and cyber defense 

• Ensure compliance with current regulations and standards in liaison with Corporate IT 

Strategy & Planning  

• Evaluate documented resolutions and analyze trends for ways to prevent future problems. 

Requirements:

• Minimum of 3-5 years’ experience as an advanced support technician or administrator. 

• Excellent customer service and curiosity that enables you to approach new technologies from a business point of view 

• Strong knowledge of Microsoft operating systems and experience with Salesforce support 

• Adaptable and proactive 

• Strong written skills and the ability to present a problem in simplified terms to suit your audience. 

• Highly organized with the ability to manage multiple priorities  

• Good understanding of the organization’s goals and objectives 

• Exceptional written, documentation and oral communication skills.

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