IT Systems Administrator

HCH Enterprises, LLC is seeking an IT Systems Administrator. This is a full-time position with onsite availability required.

The IT Systems Administrator will provide support, troubleshoot and maintain services for our systems and datacenter operations. Candidates are required to possess strong knowledge of Windows, VMWare, Storage Area Networks and Networking. This role will also entail 2nd-level end-user support and desktop management activities for more complex issues. This position requires a minimum of five years of previous Systems Administration experience.

Essential Duties and Responsibilities:

• Responsible for supporting, troubleshooting and maintaining network, servers, SANs, VMware, disaster recovery systems and all related hardware and software applications.
• Performs system troubleshooting to determine root cause, analyze alternative solutions and implementation of the best course of action.
• Installing operating system software, patches, and upgrades.
• Assists in the implementation of policies, procedures and guidelines to ensure proper and secure operation of the LAN/WAN/WLAN environment.
• Assists new employees with account creation, providing proper security and access and setting up software/hardware and training as required.
• Monitoring the 24x7 environment for faults and capacity and taking corrective action.
• Perform system backups on networked devices and ensure that all backups are maintained properly in-house and off-site based on our backup policies.
• Assist in managing Police/Fire IMC software, FIDS Flight Information system, way finder systems, common use terminals, Microsoft Windows/Exchange/SQL environments, Cisco/Fortinet firewalls and associated security systems.
• Providing 2nd-level support for end user desktop issues.
• Continuously updates all infrastructure documentation.
• Cross-training IT staff for emergency level one support of other IT support areas (Storage, Cloud Services, Operating Systems, Email, Networking, VLANs, etc.) and providing support to all aspects of IT when the primary technician is not available.
• Maintain good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the department to meet its mission.
• Participate in special projects as appropriate.
• Provide excellent customer service.
• Any and all other duties as assigned.

Qualifications:

• Ability to organize, set priorities, work as a team or independently.
• Excellent written verbal communications skills required.
• Must be self-motivated with strong sense of ownership.
• Must have a valid driver’s license.

Education/Experience:

• Bachelor’s Degree in an Information Technology field and/or equivalent experience MCSE, VCAP6-DCV, HP-ASE or similar certification preferred.
• Installation and maintenance of Intel based servers running Windows 2008 or later.
• Hardware/Software/Network/SAN troubleshooting.
• Active Directory user administration Group Policy tools.
• Experience with VMWare Horizon (View) and VMware vSphere.
• Knowledge of desktop and business/technical support systems.
• Experience in managing Storage Area Networks (HP Preferred).
• 5+ years’ experience with server/network/SAN/VMware support.

Physical Requirements:

• Must be able to lift 50lbs & climb ladders.

This is an onsite position in Warwick, RI. Projected start date TBD.

COMPANY OVERVIEW
HCH Enterprises, LLC (HCH) is a solutions-oriented staffing, consulting, project management and IT service provider. Our mission is to help governments and partners make life better for everyone by centering equity in the delivery of our consulting, staff augmentation, and information technology services. HCH is certified as a Minority Owned, Disadvantaged and Small Business Enterprise (MBE/DBE/SBE). We hold security clearance with the U.S. Government and have the ability to provide our services in classified environments. At HCH, we believe our work benefits from the diverse perspectives of our employees. As such, HCH celebrates inclusion and is committed to being an Equal Opportunity Employer.

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