Automotive Sales BDC Manager

Job Summary:
Toyota of Cool Springs is seeking a highly motivated and experienced Automotive Sales BDC Manager to join our team at our dealership in Franklin, Tennessee. This individual will be responsible for managing our Business Development Center (BDC) for Sales, ensuring the success and productivity of our sales team. The BDC Manager will play a crucial role in driving sales and fostering positive customer experiences. This is a full-time, individual contributor role with a competitive salary within the automotive industry.

Compensation & Benefits:

• Competitive salary plus commissions and bonuses, paid weekly
• Paid Vacation available 
• Comprehensive benefits package including medical, dental, and vision insurance
• Employee discounts on vehicles, parts, and services
• Ongoing training and development opportunities
• Fast-paced and dynamic work environment
• Come see why we have been awarded Top Workplace by the Tennessean for over 7 years

Responsibilities:

• Lead and motivate a small team of BDC representatives.
• Strategically generate sales appointments through effective customer engagement.
• Utilize tools like Automotive Masterminds and our CRM system to identify and target potential in-market customers.
• Monitor team performance, ensuring goals are met and exceeded.
• Provide ongoing training and support to BDC reps to enhance their skills.
• Develop and implement strategies to drive sales and increase customer satisfaction
• Act as a liaison between the BDC and sales team, providing guidance and support to ensure seamless communication and collaboration
• Continuously improve processes and procedures to optimize BDC efficiency and effectiveness
• Stay up-to-date on industry trends and best practices in BDC operations
• Assist with lead generation and follow-up to ensure timely and effective customer communication
• Resolve customer inquiries and complaints in a professional and timely manner
• Collaborate with other departments to promote a positive and cohesive dealership environment

Requirements:

• High school diploma or equivalent
• Proven experience in sales, call center or customer service management. (Minimum of 2 years)
• Excellent leadership and communication skills
• Strong knowledge of automotive sales processes
• Proficient in CRM, Automotive Masterminds and BDC technologies preferred
• Ability to multitask and prioritize in a fast-paced environment
• Results-driven with a passion for achieving sales targets.
• Prior experience managing a team and implementing strategies to improve performance
• Must have a valid driver's license and pass a background check and drug test

Why Join Us?

• Award-Winning Culture: Proud recipient of the Top Workplace award by the Tennessean for over 7 years.
• Competitive Compensation: Attractive base salary with the potential for commissions and bonuses.
• Career Growth: Opportunities for professional development and advancement.

Join our team and be a part of a dealership that values innovation, performance, and customer satisfaction. Apply today to contribute to our tradition of success and drive your career forward!

EEOC Statement:
Toyota of Cool Springs is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace, and we welcome individuals of all backgrounds to apply.