Seasonal Customer Service / Fruit Production

Job description

Seasonal Customer Service Representative & Fruit Cutter
Job Description

Customer Service - Fruit Arrangement Production
The Fruit Expert®- Customer Service Associate ensures Edible® Arrangements service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience

Essential Job Functions and Responsibilities:

• Demonstrates a strong understanding of product knowledge and quality standards
• Welcomes and connects with every customer to provide excellent customer service
• Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
• Assists customers in the selection and purchase of Edible® Arrangements products
• Uses effective sales approaches and displays strong knowledge of product line
• Effectively converts customer inquiries into sales
• Builds long-term relationships and builds the trust and loyalty of customers
• Responds to customer needs
• Maintains customer service area and equipment in a clean and appealing manner
• Manages difficult customer situations in a calm and professional manner

Maintains Quality Store Operations

• Prepares a variety of Edible® fruit arrangements and treats according to our brand standards
• Follows store policies and procedures for operational flow at each station
• Performs cleaning tasks in accordance with the cleaning standards and works as a store team player
• Presents oneself professionally and demonstrates clear communication with all customers and co-workers
• Follows standards for merchandising, stocking, rotating and storing all products