MEDICAL ELIGIBILITY SPECIALIST

Iowa Donor Network

Altoona, IA

Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Company Info

Job Description

Organization Overview:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive:

Serve with Heart: We meet our donor families where they are. We are dedicated to providing compassionate service to all.

Drive and Embrace the Future: WE are proactive in our pursuit of excellence and work together to continuously evolve with adaptability

Be Clear, Bold, and Respectful: We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better.

Always Own It: we are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments.

Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for.

We offer a competitive compensation package including:

Competitive Salary
Liberal Paid Time Off
Paid Parental Leave
Health, Vision, Dental, and Pet Insurance
401K Match
Student Loan & College Savings Match
Tuition Reimbursement for Continuing Education
On-site, Hybrid, and Remote work opportunities based on role requirements

Job Title: Medical Eligibility Specialist

Location: Remote

Schedule: 7, 12 hour shifts per two week pay period from 5:45pm-6am

*Training will take place on day and night shift

Exemption Status: Non-Exempt

Position Summary:

This position will work with IDN partners to manage the clinical evaluation and coordination of organ, eye, and tissue donation opportunities. Daily activities include collaboration with donor hospital staff, medical examiners, other referring partners, and essential stakeholders.

Essential Functions and Performance Responsibilities:

Support the donation process by triaging the medical evaluation of vented organ referrals.
Complete a thorough medical evaluation of tissue and eye referrals.
Ensure effective communication and collaboration with hospital staff, related donation agencies, and other IDN team members to maximize donation.
Serve as organizational expert regarding donor eligibility.
Participate in process improvement and quality assurance activities.

Position Qualifications and Education Requirements:

Associate in nursing or equivalent field experience required OR Certification as EMT, Paramedic, OR other related field OR Respiratory Therapist Certification OR equivalent work experience.
Six months experience with organ, tissue or eye donation preferred.
CTBS preferred

Skills and Abilities:

Demonstrate ability to work with sensitive information and respond in a timely manner.
Ability to review medical information and communicate efficiently across multiple channels.
Ability to navigate multiple software systems, programs, and communication tools.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to function in a high-paced and, at times, stressful environment.
Proficient in the use of Microsoft Office Suite or related software.
Ability to provide excellent customer service to a diverse audience.

Physical and Technical Requirements:

Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation.
Prolonged periods of sitting and working at a computer.
Maintain availability for communication 24/7/365.
Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st and COVID vaccine upon required timeline.)

Organizational Responsibilities:

IDN employees are required to demonstrate commitment to the organization’s mission and vision, maintaining effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donors, recipients and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, consistently punctual and dependable, actively participate in performance improvement activities and demonstrate behavioral expectations and core values.
Employee obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow other job-related instructions and to perform other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the ability or aptitude to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.