Front Desk Patient Coordinator

360 Orthodontics

Newhall, CA

$16 to $19 Hourly
Part-Time

Job Description

Company Info

Job Description

360 Orthodontics is looking for a detail-oriented, customer-focused Patient Coordinator for our Santa Clarita location. Part time schedule: Thursdays, Fridays and Saturdays.

Employees are eligible for our Insurance Benefits program after 60 days of employment.

Additional hours may be available on non-patient days.

We Value Team Members Who:

Show up consistently and on-time.
Get along well with others and have a supportive, team-player attitude.
Possess a strong attention-to-detail and desire to get things done accurately.
Adapt well to a fast-paced environment where changes occur frequently.

Some Benefits We Offer:

Insurance Benefits program for eligible employees.
Paid sick leave for eligible employees.
Orthodontics care included! Need braces? Our qualified team members receive complimentary orthodontics treatment.
We will provide training on our practice management software, computer systems, and other tools.

Requirements:

Strong oral and written English skills
High school diploma
Be a US citizen or be authorized to work in the United States
Detail oriented
Customer focused
Able to cope well with fast-paced environments

Desired:

Bilingual (Spanish) highly preferred

Duties:

Greet patients
Register new patients according to established office protocols
Assist patients to complete all necessary forms and documentation
Verify and update patient information
Inform patients of dental office procedures and policy
Move patients through appointments as scheduled
Enter all relevant patient information into data system
Maintain and manage patient records in compliance with privacy and security regulations
Maintain and manage leads and schedule consultations
Answer and manage incoming calls
Respond and comply to requests for information
Schedule patient appointments
Confirm upcoming appointments and recalls according to office protocol
Check daily appointment schedule
Arrange patient charts for next day appointments
Fill in cancellations and no-shows
Organize referrals to other medical specialists
Dispatch lab work appropriately
Collect and receipt payments from patients at time of treatment
Inform patients of financial treatment plan options
Arrange payment schedule with patients
Arrange supporting documents for insurance claims
Sort and distribute incoming and outgoing postal mail
Update patient education materials
Maintain a professional reception area
Safeguard patient privacy and confidentiality
Participate in off-site health fairs and other company sponsored events
Perform other clerical/office duties as assigned'