Customer Support and Payment Specialist

Geomet Recycling

Garland, TX

Full-Time

Job Description

Would you like to work for a family owned, relaxed business with grateful people who are passionate about sustainability? Come join our Administrative Team!  GEOMET Recycling has a passion for recycling, people, and making the world a better place. The values that define our company are integrity, safety, passion, gratitude, and sustainability, and we live those values every day.  Apply here and align your skillset with our Customer Support position where you can thrive and have fun, while contributing to our company’s growth.   

Who is GEOMET Recycling? 

Our mission is to provide quality metal recycling processing and consolidation services to independent and industrial clients. We strive to become a leader in the scrap metal recycling industry through a focus on quality performance, customer satisfaction, teamwork and continual improvement.   

Why GEOMET? 

With a career at GEOMET—you have more than a job—you have a family. As a family-owned operation, the camaraderie, sense of community, and positive work environment is evident from the start. Above all, GEOMET supports the belief that each team member adds to the overall success of our company. Become a valued member of our team and find your new home with GEOMET Recycling.   

Geomet is seeking to fill a customer support position within our administrative team.

Summary / Objective

The primary focus of this role is to provide exceptional support to both our customers and internal sales representatives by ensuring timely and accurate payment processing. The role requires excellent communication skills, meticulous attention to detail, and proficiency in computer systems and data management.

 Essential Functions

Communication: Act as a liaison between customers and our internal sales team, resolving any grading discrepancies, addressing inquiries, and providing updates on payment status.
Payment Processing: Accurately calculate the value of scrap metal based on the established grading criteria and process payments to customers in a timely manner.
Purchase Order Management: Manage and organize purchase orders and related documentation, ensuring all necessary information is recorded and maintained.
Quality Assurance: Collaborate with the quality control team to confirm the accuracy of grading standards.
Data Entry: Input and maintain accurate records of scrap metal transactions and customer information in our database systems.
Problem Resolution: Handle customer disputes or concerns professionally and efficiently, striving to find mutually beneficial resolutions.
Cross-functional Support: Collaborate with sales and account management teams to provide seamless support and contribute to overall customer satisfaction.

Required Education and Experience

1. High school diploma or GED.

2. Minimum 2-3 years of administrative / support experience

3. Experience in the scrap metal industry preferred but not required

4. Bilingual is a plus (Spanish)