Customer Support Specialist

Clayton Services is searching for a Customer Support Specialist to join a thriving company in The Woodlands, Texas. The Customer Support Specialist will be responsible for providing customer support and managing existing business relationships.

Customer Support Specialist Responsibilities:

• Ensure customer's needs are handled in an efficient and profitable manner
• Adhere to the company's customer service standards and maintain high customer satisfaction
• Serve as the main point of contact between the customer and internal groups in the company such as sales, operations, and supply chain.
• Process customer communication daily via telephone, email, text, and faxes.
• Enter orders into AX system for the customer and facility based on the appropriate lead time required.
• Communicate with customers on freight charges, logistics, and other transportation information.
• Engages with production facilities on customer orders and deliveries ensuring efficient customer and operations satisfaction.
• Resolve customer product or service problems, clarify complaints, determine solutions, and follow up to ensure resolution.
• Monitor and process no-ships according to policy guidelines, process credits and re-bills daily. Adjust as necessary.
• Interact and communicate with clients and co-workers in a professional and appropriate manner with a timely response.
• Provide feedback in a respectful and positive manner.
• Assist assigned Sales Group with Price FX support as well as customer communication.
• Train other staff on processes, procedures, MS AX, Price FX other software, etc. when necessary.
• Take the initiative to identify problems, use judgment to find appropriate solutions, and follow through on resolving issues in a timely manner.
• Provide back-up and relief to other positions as appropriate.
• Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and actively learn from other team members.
• Maintain confidentiality of all corporate, personnel, and research matters.
• Additional duties as assigned or requested

Customer Support Specialist Skills and Abilities:

• Excellent communication skills
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent time management skills
• Positive attitude
• Excellent attention to detail
• Ability to successfully work with a team in a collaborative work environment
• Ability to successfully multitask in a fast-paced work environment
• Excellent customer service skills
• Ability to successfully work under pressure to meet critical deadlines
• Computer proficiency
• Microsoft Office Suite proficiency

Customer Support Specialist Education and Experience:

• 2+ years of experience in a fast-paced customer service or administrative role is required
• A minimum of a high school diploma is required.
• An associate's or bachelor's degree is preferred.
• Experience working with Microsoft Dynamics AX ERP system is highly preferred.
• Strong tenure in previous positions.

Customer Support Specialist - This is an excellent direct hire opportunity. The position is paying $42,000-$45,000/year, depending on experience, plus a signing bonus. Full benefits are available upon hire including medical, dental, vision, PTO, 401K, and more. Immediate need. Apply today!