Receptionist

Family Life Services of Washtenaw County is a Christian, pro-life 501(c)3 non-profit clinic serving the greater Ypsilanti area for 37 years.

To apply: Please submit a resume AND cover letter explaining how your values and experience are a good fit for this position.

Reports to: Operations Director

Compensation: $17.25 hourly

Hours: 40 hours, on-site per week. Shifts are from 9 AM to 5 PM Monday, Wednesday, Thursday and Friday, Tuesday 11 AM to 7 PM.

Benefits: Paid annual retreat day, limited paid professional development, paid vacation, no medical benefits.

Family Life Services of Washtenaw County is a pro-life ministry that empowers women to make informed, life-affirming choices by providing free pregnancy tests, ultrasounds, education on pregnancy options, resources, material assistance, classes and referrals. We are a donation and volunteer-based ministry. Is God calling you to join us in this life-affirming work?

Job Summary:

We are looking for 1 full-time receptionist.

We’re looking for someone with exceptional attention to detail, project management and communication skills: keeping patients well taken care of before and after their appointments and keeping the medical staff apprised of everything they need to know. We’re looking for consistency, reliability and autonomy. Sales and/or medical experience is a plus.

General Responsibilities:

• Follow the Mission Statement, Statement of Faith, Handbook and all of the guiding principles of the Family Life Services ministry
• Participate in weekly staff meetings, provide ideas/suggestions for improvements
• Other administrative and event-related duties as assigned.

Receptionist Support:

• Answer multi-line phone system, providing high quality customer service among competing priorities
• Respond to and schedule patients who call, walk-in, email or submit online scheduling forms (sales experience or interest is a MUST)
• Closely follow HIPPA policies and confidentiality practices
• Greet patients as they arrive and manage patient check-out
• Use CRM software to record client communications, update schedule reports and track success metrics like schedule and show rates.
• Sanitize sinks, toilets and counters in bathroom, break room counters, microwave and fridge daily.

Education and Material Goods Program:

• Process in-kind material donations as they are received
• Supervise and manage trained volunteers during weekly distribution of baby supplies to clients, ensuring shifts are adequately staffed
• Use customer relationship management software to track participation in classes, distribution of material assistance & other impact metrics

Volunteer Support:

• Help recruit, onboard and orient individual volunteers to keep volunteer positions filled
• Assist with planning and coordinating bi-monthly volunteer gatherings, trainings and volunteer appreciation events

Qualifications/Expectations:

• Receptionist and/or sales experience preferred
• Comfortable working in a fast-paced environment with several competing priorities
• Excellent verbal and written communication skills and a pleasant phone manner
• Strong customer service and sales ethic, administrative skills, and interpersonal skills
• Bachelor’s degree or Associate’s degree preferred
• Applicants with Arabic or Spanish language proficiency are encouraged to apply
• Able to pass a background and credit check

We are committed to considering qualified applicants:

• with diverse backgrounds and experiences
• from historically underrepresented communities & veterans
• that require accommodation due to a disability

Job Type: Full-time

Pay: $17.25 per hour

Expected hours: 35 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Experience:

• Receptionist: 1 year (Preferred)
• Customer service: 1 year (Preferred)