IT Support Engineer

Role: Level II Engineer (IT Admin)
Location: Hybrid - 3 days on-site near Glen Mills, PA
Type: Direct hire/permanent

Our client is looking for a Level II Engineer (IT Admin) to join their team! This is a permanent/direct hire position and requires someone local to their Regional office for a hybrid work model (3 days on-site per week). Sponsorship is not available at this time.

Technical Expertise:

• Server Operating Systems
• Setup file, print, and remote access services
• Basic administration tasks like user management, file permissions, event log checks, and backup restoration • Enterprise Email
• Proficiency in O365 administration • Workstation Management
• Troubleshooting and setup
• Configuring standard email clients like Outlook
• Installation, configuration, and customization of MS Office Suite applications • Security Infrastructure
• Familiarity with MFA and password policies • Networking Proficiency
• Understanding TCP/IP subnetting and troubleshooting Internet connectivity
• Knowledge of routers, firewalls, Terminal Services (RDS), DNS services, and Active Directory concepts
• Familiarity with High Availability/Load Balancing solutions, MDM technology, and Microsoft Azure
• Administrative tasks including user management, file permissions, event log checks, and backup restoration Time Management and Communication Skills:
• Accurate time tracking through daily time entry and monthly billing
• Ability to onboard new clients and maintain Minimum Documentation Standards
• Commitment to ongoing self-training and effective communication with stakeholders
• Ownership of tasks with attention to detail Team Collaboration:
• Ability to handle stressful situations and seek technical expertise when needed
• Provide accurate time estimates and understand the importance of team success
• Willingness to learn new technologies and support team goals
• Enjoyment in helping others and willingness to champion ideas
• Familiarity with company's product portfolio