Shift Supervisor

POSITION PURPOSE:

The Shift Supervisor is responsible for supervision of kitchen food preparation, maintaining high level of food quality and presentation and training of staff. Enforcing health and safety regulations and ensuring that products meet the company’s standards. Ensures that all tasks are running smoothly and on time, and that all customer service standards are being met.

DUTIES AND RESPONSIBILITIES:

1. Assign servers, bartenders, bussers, cashiers’ stations

2. Assign tasks to staff

3. Supervisor staff to ensure that all tasks are completed on time

4. Adjust staffing levels as necessary

5. Order supplies and products

6. Check openings, running and closing side work

7. Make sure staff has recorded any tip outs

8. Check out staff at end of shifts

9. Evaluate staff performance and provide training where necessary

10. Communicate with Operations Manager if disciplinary action is needed

11. Resolve any customer disputes or complaints

OPERATING RESPONSIBILITIES:

Work performed and composed of a variety of different tasks, calling for use of judgment, and compliance with policies and procedures. Must be both a team player and self-starter.

EDUCATION AND EXPERIENCE:

1. Prior work experience as a shift supervisor preferred

2. A minimum of 3 years’ experience in a similar role.

3. In-depth knowledge of kitchen health and safety regulations.

4. Ability to work well in a stressful and fast-paced environment.

5. Excellent problem-solving and conflict management abilities.

6. Outstanding communication and organizational skills.

7. Ability to work in a team environment to achieve team, department, and corporate goals

8. Adaptable to a fast-paced environment

9. Ability to organize and prioritize work

10. Must have flexible schedule to include working weekends and holidays during busy season.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

1. Must be able to lift, carry, push & pull up to 25 lbs. with assistance

2. Must be willing to work swing shifts, weekends and holidays as directed by General Manager

3. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally

4. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis