Sr System Reliability Engineer (Application Support)

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.

TheRole

• Provide L2 support to production system like application,  database, middleware components, infrastructure and network components
  
• Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it.
  
• Interact with various stake holders such as Release managers, program leads, service managers, development and test leads
  
• Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps
  
• Provide pre-implementation support with activities such as release notes review and implementation dry runs.
  
• Protect production components by running health checks, monitoring latency and memory utilization. 
  
• Automate day-to day activities and propose changes that improve reliability
  
• Participate in CAB and provide feedback on change requests
  
• Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.
  
• Practice incident management best practices and perform RCA.
  
• Participate in disaster recovery tests and operational acceptance tests
  
• Analyze the technology stack that makes up the product and optimize recovery time objective. 
  
• Work with team members spread across and time zones
  
• Share knowledge, document improvements and mentor junior resources
  

Responsibility Matrix 

• Deployments MTF/Prod
  
• Maintenance items (including stop/start, Disaster Recovery-relatedactivities, etc.)
  
• Monitoring
  
• Support TRTs
  
• Incident creation
  
• CR for changes in MTF/Prod
  

• Log Monitoring Tool - Splunk
  
• Application Monitoring tool - Dynatrace
  
• Ticketing incident/problem management tool - Remedy
  
• Linux
  
• SQL
  
• Dev-ops Basics - CI-CD Basics, Overview of git, Bit bucket, SonarQube,Fortify, CI(Jenkins), ARA, Saltstack, Chef, Artifactory , MC DevOps Tool chain