Customer Support Manager

Orbus Visual Communications® is North America’s largest producer and manufacturer of visual communications products and solutions for workplace interiors, retail environments, tradeshows, and events. We help our customers communicate visually and build their brands.

Brands within the Orbus Visual Communications group include The Exhibitors' Handbook®, The Promo Handbook™, Nimlok®, Fabric Images®, SEG Systems & Services®, and SignPro Systems®.

We have an exciting opportunity for a Customer Support Manager at our North Las Vegas facility.

We are looking for someone that has a strong attention for detail and who thrives in a fast-paced environment. Our company provides the opportunity to flourish in a creative energetic environment with potential for growth! Are you someone that is structured and an optimistic communicator with others?

Please apply now if this sounds like you! We offer great benefits, including medical, dental, life, and vision insurance, a company-matched 401(k), paid-time-off and more!

Daily/General Tasks:

• Morning check in w/ WR Leadership, status of daily work, objectives
• Assess work with each LV teammate, capabilities hurdles, efficiencies, training needs
• First line of communication with LV CSA team for troubleshooting and support
• Mentor and Uphold expectations of employees regarding conduct and work ethic
• Review work quality and provides feedback
• Manage work distribution and completion amongst teammates as well as mentoring one on one. Collaborating with HQ leadership with status updates.
• End of day, ensure all working ques are clear and work is complete, sending any observations to HQ for next morning.
• Filling in where needed as volume requires
• Manages department initiatives, collaborates with leadership for process and customer experience enhancement, executes solutions
• Collaborates with Factory personnel to streamline orders through manufacturing to shipping.
• Uses Tools such as Outlook, Calendar, Planner to stay on target with all requirements of job.
• Honors deadlines set, if not achievable communicating effectively needs to manage task.

Requirements:

• 3-5 years Management experience, working in Customer Service Office setting.
• Excellent communication skills- written and verbal.
• Multitask/Easily pivot around various areas of the department regularly throughout the day
• Able to engage with teammates while maintaining accountability
• Able to evaluate tasked work and resources needed to complete on deadline
• Ability to travel to IL for training 5-6 weeks per year
• Proficient in Microsoft Office Suite
• Typing minimum, 40 words per minute

The next step after submitting your resume, and requirement in the process, is to complete a Culture Index survey which will take less than 7 minutes. Simply copy and paste the following link into your browser and press enter: Please Select CUSTOMER SUPPORT MANAGER

https://go.cultureindex.com/s/T3R6E8L27J