Senior Applications Analyst

Burr & Forman LLP has an immediate opening in our Columbia, SC, Birmingham, AL or Atlanta, GA office for a full-time senior applications analyst. This position is a unique opportunity to join a firm that prioritizes our clients, colleagues, and communities. If you’re a service-minded professional with intellectual curiosity and excellent work ethic, please consider joining our team. We offer a competitive salary complimented by a full range of benefits including medical, dental and vision insurance, life and disability insurance, 401(k), profit sharing, and generous paid time off.

The Senior Application Analyst is responsible for the management, analysis, and enhancement of various software applications critical to the firm’s operations. This position will collaborate with cross-functional teams to understand business requirements, identify areas for improvement, and implement effective solutions.

KEY CONTRIBUTIONS

• Provide day-to-day technical support for assigned applications, including issue resolution, troubleshooting, and incident management
• Ensure the smooth functioning of applications, minimizing downtime and service interruptions
• Collaborate with business stakeholders to understand their application needs, functional requirements, and user workflows, and translate into actionable tasks for development or enhancement
• Analyze existing application systems, identify weaknesses, and propose improvements to optimize performance, efficiency, and user experience
• Conduct thorough testing of software applications to ensure their functionality, performance, and security
• Manage the implementation and deployment of new applications or updates
• Create and maintain detailed documentation, including user guides, system configurations, and application-related information
• Assist in data migration, integration, and validation processes, ensuring data accuracy and consistency across applications
• Develop and conduct training sessions for end-users/peers to ensure proper understanding and effective utilization of applications
• Collaborate with external software vendors to troubleshoot and resolve issues related to third-party applications
• Ensure that applications comply with firm security policies and industry regulations; participate in security assessments and vulnerability remediation efforts
• Suggest and implement improvements to enhance the overall IT infrastructure based on emerging technologies, industry trends, and best practices related to application management

THE ESSENTIALS

• A bachelor’s degree in computer science or related field and/or equivalent combination of education and experience
• Two or more years of experience supporting desktop technology in a professional services environment preferred
• Strong knowledge of software application lifecycles
• Familiarity with various databases and legal vertical software systems
• Proficiency in application integration and data exchange techniques
• Excellent problem-solving skills and the ability to analyze complex issues
• Strong communication skills to collaborate with stakeholders at all levels
• Certifications in relevant technologies (e.g., ITIL, SQL, etc.) are advantageous
• Highly organized, detail-orientated, proactive with a desire to take ownership
• Balance competing priorities and work effectively in a fast-paced environment, exercising patience and professionalism during stressful situations
• Ability to work independently and with a team

EOE/M/F/Vet/Disabled

Burr & Forman is an equal opportunity employer and is committed to recruiting, hiring, developing, and promoting lawyers and staff without regard to age, race, color, religion, sex, national origin, military and protected veteran status, sexual orientation, gender identity or expression, transgender status, sex stereotyping, or disability.

Please view Equal Employment Opportunity.