Assistant Sales Manager

JOB TITLE: Patek Philippe Assistant Manager LOCATION: Buckhead

SUPERVISOR: Patek Phillipe Sales Manager TRAVEL REQUIRED: Light Travel

SENORITY LEVEL: Mid-Level

Company Overview

Brown & Co. is a leading retailer specializing in luxury watches and fine jewelry, serving the discerning clientele of Atlanta, Georgia. We pride ourselves on offering a collection of high-quality Patek Philippe timepieces, providing exceptional customer service, and fostering a passion for horology.

ROLES AND RESPONSIBILITIES

The Assistant Manager will perform the daily activities of running a luxury boutique as per Patek Philippe standards. They will bring positive recognition to the Patek Philippe brand through effective communication, enthusiastic attitude, professionalism, and in-depth brand knowledge.

• Provide exceptional client service and build relationships to drive sales and build loyalty.
• Focus on relationship building through clienteling, sourcing new clients and building long-term relationships with existing clients.
• Work alongside leadership to set a cadence for follow-up requests both in-store and online.
• Continuously test and measure the client experience.
• Develop product knowledge skills and cascade and train information to the team.
• Lead daily briefs.
• Utilize storytelling and technical detail to present products to clients.
• Organize and display timepieces in the showroom, ensuring a visibly appealing and accessible presentation for clients.
• Facilitate sales transactions with professionalism and integrity. Ensuring client satisfaction at every step.
• Ability to use CRM and other hardware and software as required.
• Manage daily operations tasks including but not limited to inventory management, repair management and strap and parts management.
• Comply with and exemplify Company guidelines, policies, and procedures as outlined in company publications.
• Support an environment of teamwork, trust, and collaboration with team members.
• Evaluate team member performance and provide consistent coaching where service and selling are top priorities.
• If necessary, turn clients over to another team member to ensure the client receives the best possible service.
• Adhere to and enforce dress code standards.
• Business-related travel as required.
• Perform all other duties as assigned.

REQUIRED QUALIFICATIONS

• 4 years of experience in luxury retail, luxury hospitality or a related field.
• 2 years of experience with timepieces.
• In-depth knowledge of Patek Phillipe models, movements, and materials.
• Commitment to uphold all partner brand expectations.
• Excellent interpersonal and communication skills. With a customer-centric mindset.
• Proficiency in inventory management and record-keeping systems.
• Ability to thrive in a fast-paced entrepreneurial environment with a passion for continuous learning and improvement.
• Strategic thinking.
• Ability to work cross-functionally with different teams.
• Highly organized with the ability to follow up in a timely manner.
• Flexibility to work weekends or evenings as needed to accommodate showroom hours.

EDUCATIION and CERTIFICATION

• Bachelor’s degree in business, marketing, or a related field is preferred.
• Certification from recognized horological institution such as Gemological Institute of America (GIA) or the Horological Institute of America (HIA) is a plus.

GENERAL REQUIREMENTS

• Must have authorization to work in the United States.
• Required to stand for long periods of time.
• May be required to lift packages/boxes up to 25 pounds.

COMPENSATION

Brown & Co. Jewelers is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.