Marina Manager - Tommy's Waterford, Mi

Job Description: Salary: WHY SHOULD YOU WORK FOR TOMMY’S? Tommy’s is a Malibu/Axis boat dealership with a sales department, service center, and wake/surf pro shop. We are located in different locations, including Walloon Lake, MI, Grand Rapids, MI, Golden, CO, Waterford, MI and Clermont, FL, California, Arizona and Nevada. Tommy’s is offering several exciting positions that are catered toward boating and water sport enthusiasts, and to those with customer-focused backgrounds! Tommy’s employees are our number one asset and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following: Access to medical, vision, health, and life insurance upon the first day of employment! 401k options after just 90 days of employment Paid Time Off Paid holidays Competitive wages Discounts on gear Boat usage perks Travel opportunities Employee appreciation outings Education/Training/Certification reimbursements Opportunities to grow within the company Tool reimbursement program Discounted Merchandise FUN Appreciation Events Casual Enviroment To complete your application, we would like you to spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment. Once you complete this required step, we will gladly review your complete application. Go to assessment: https://assess.predictiveindex.com/QwLxK The Waterfront Manager is responsible for the overall operations of the waterfront department including the rentals, fuel, and slips (where applicable). Essential duties and responsibilities Staff Training/Personnel Responsible for interviewing, hiring, and training of each new and current waterfront employee from their first day and throughout the season Responsible for training all waterfront employee on proper waterfront procedures and SOP’s relating to the gas dock, rental department, and rental slips (where applicable) Ensure all Waterfront employees have the capability of safely and properly executing all operations and tasks on the gas dock and rental department Conduct waterfront meetings to ensure proper communication throughout the team Responsible for keeping up with disciplinary actions throughout the staff with the HR department and Waterfront Director Responsible for creating/overseeing weekly waterfront schedule Fuel Responsible for price checking and ordering fuel in timely fashions daily while the waterfront department is in season Responsible for the thorough gas dock training of all staff to ensure safety for all employees and customers Responsible for communicating any repairs necessary to the fuel tank and equipment immediately Recommend fuel prices based on the current market and suppliers pricing Ensure customers are provided exceptional customer service while visiting the fuel dock Slips Responsible for maintaining an accurate a slip seniority list, as well as slip waiting list Recommend seasonal slip pricing Collect payment annually from current and new slip customers Ensure slip customers are provided with excellent customer service Rentals Responsible for the overall operations and sales of the rental department Responsible for assisting and overseeing the reservation process Responsible for assisting and overseeing the rental orientation process with customers – from the rental contract to showing the boat Ability to properly demonstrate and train both employees and customers on the proper and safe use of all rental equipment and boats Responsible for declining a rental customer if they do not pass the driving test and make judgment calls in order to protect our department, company, customers, and employees Responsible for executing and overseeing the damage process including checking boats in, generating damage quotes, working with the local service department, and collecting payment for damages sustained Responsible for following all waterfront SOP’s, as well as assist in the creation/adjustment of SOP’s, procedures, and policies Oversee preventive maintenance and cleanliness of all rental boats on a frequent basis Actively communicate maintenance and upkeep needs for all rental boats local Service Manager Improve rental processes such as the damage process, timeliness in getting boats out and returned, maintenance and cleaning scheduling, etc. Responsible for ensuring all rental areas are tidy and appealing to customers Recommend pricing for rental boats and gear Responsible for coordinating and scheduling rental pick up/drop offs with service department and waterfront employees if rentals are traveling elsewhere Responsible for the retirement of rental boats post-season through following SOP’s and working with the local sales team/Waterfront Director Assist with the ordering of rental boats for upcoming seasons, recommend boat quantities, models, etc. Ensure exceptional customer service is provided to all rental department customers Promote future boat rentals to all rental customers through end of year incentives, post season discounts, “review us” discounts, etc. Set high expectations for customer service and operational performance and achieve them Responsible for sending daily shift reports to the Waterfront Director, communicating sales projections and any important incidences within the waterfront department Work side by side with the marketing team to continually promote the rental department Continuously brainstorm new ideas to increase sales Work side by side with all local Tommy’s departments – sales, pro shop, service – to ensure proper and consistent communication throughout the team Interface with customers, vendors, and other business units Uphold all laws, standards and regulations that apply to the businesses Maintain a safe work environment through training, audits, and continuous improvements Develop a business that customers want to visit Any other task as requested by supervisor Knowledge, Skills, Abilities To perform the job successfully, an individual should demonstrate the following competencies: Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful Training: Able to clearly document company procedures and policies and train staff and employees on these company procedures and policies Trailering: Ability to safely and effectively trailer boats between different locations. Ability to properly launch boats at various different lakes and marinas Travel: Ability to travel to other local lakes and marinas and assist/train customers on proper rental boat use Ability to carry out job responsibilities while fully embracing the Simplified Investments Core Values Culture is everything. We are authentic and intentional in the way we work and play. Being stodgy has no place here. Stab from the front. We are respectful in the way that we hold one another accountable. No games, no hidden agendas. Problem solvers. We value smart people who attack problems head-on and with confidence. We thrive on change and growth. We pivot when we need to and re-group quickly QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Education/Experience: minimum of 2 years waterfront experience preferred Computer Skills: Microsoft Office experience required. Drug Test: pass a thorough drug test required Boater’s License: obtain a valid boater’s license required Driver’s License: obtain a valid drivers license required. Pass a thorough MVR and obtain MVR acceptance by Tommy’s insurance company Background Test: pass a thorough background test required Characteristics: Posses humility, willingness to serve, and the ability to teach. Clearly convey a passion for the business, the customers and the team members WORK ENVIRONMENT and PHYSICAL DEMANDS The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities. Work Environment: The noise level in the work environment is quiet to medium loud. Work is done in an office, on a boat, on the dock or in a retail space Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time, regularly required to stand, walk, and run. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.