I.T. Assistant

INFORMATION TECHNOLOGY ASSISTANT

About NJRC:

New Jersey Reentry Corporation (NJRC) is committed to providing critically needed services to court-involved individuals to empower them to achieve healthy self-sufficiency, thereby reducing recidivism and fostering safer communities. Working with private employers and public agencies, NJRC strives to maximize the training and employment of this discrete population.

With a statewide network of reentry sites, NJRC aims to provide clients with addiction treatment, structured sober housing, job training and employment, linkage to legal services and healthcare, and spiritual mentoring.

Job Description:

The position's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), and data management. Performs a variety of moderately complex information technology support duties to ensure the smooth delivery of technology services. Monitors, operates or coordinates with others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments. Updates supervisor on the status of projects or technical issues.

Responsibilities:

• Helps to install, configure and maintain the company's IT framework
• Sets up hardware and software applications as and when required
• Provides general support for the IT Department and for the company's computer users
• Installs and maintains various peripherals as well as installs relevant updates and patches
• Handles customer and colleague queries regarding networks, systems, and applications
• Various ongoing tasks such as data entry, database maintenance, and using printers, copiers, and the like
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines, and/or escalates to other technical resources as appropriate
• Maintains systems, databases, and web pages
• Administers user accounts
• Sets up and submits production jobs and edits and debugs computer output
• Sets up and configures desktop computers, peripherals, and accounts assigning security level
• Installs software and installs and repairs hardware and peripherals
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
• Contributes to unit goals by accomplishing related duties as required

Required Qualifications:

• Bachelor's degree or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred

Preferred Qualifications:

• Two or more years of related experience with computers and providing customer service in a technical environment
• May require knowledge of a variety of hardware as well as software, programming languages, and operating systems

Salary:

The starting salary is $58,000. Salary negotiable.