Passenger Assistant Agent at ICT Airport (Full-Time/Part-Time)

G2 Secure Staff is expanding and looking to add to the Passenger Assistance Agent operations at Wichita Dwight D. Eisenhower National Airport - ICT

Title: Passenger Assistance Agent

Pay Rate: $12/hr

Shift: PM/Night Shift

Job Type: Customer Service and Assistance

What does a Passenger Assistant Agent do?

The Passenger Assistance Agent is responsible for meeting inbound and outbound flights to provide services for passengers needing special assistance with wheelchairs and aisle chairs as well as the following:

• Provide Special assistance to passengers, as requested
• Provide general information and directions to passengers
• Meet inbound arrivals as requested to provide exceptional services (courtesy chairs, walk assistance through the terminal)
• Utilize appropriate communications channels and maintain records, reports, and files as required
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
• Actively participate in the Safety Management System (SMS)
• Miscellaneous duties as assigned

What skills are required to Join the Team?

• Must be 18 years or older
• Must submit to and pass a drug screen and background check
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
• Must have a reliable mode of communication and transportation

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

Why G2:

· Healthcare Benefits

· PTO Paid Time Off Benefits

· Company Matched 401k Options

· Employee Discount Program

· Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.