IT Systems Engineer

IT SYSTEMS ENGINEER

This is a Hybrid Opportunity, three days in office per week, two days remote. You must have at least a completed Bachelor Degree and must have real experience in Citrix plus requirements below.

Job Summary

The systems engineer will help to build out, maintain, and troubleshoot our infrastructure. Must have

the necessary skills and be able to work in a dynamic and rapidly expanding environment. This person will

serve as part of a talented team of engineers who collectively demonstrate excellent technical competence,

reliability in delivering mission-critical infrastructure, and who continually ensure the highest levels of

accessibility, optimization, and security. Qualified systems engineer applicants will have a strong background

in IT, computer systems engineering, or systems engineering and analysis. Must have at least 5 years of IT experience.

Duties and Responsibilities

• Ability to manage and monitor all installed systems and infrastructure

• Manage the delivery of IT services by the daily use of an IT Service Management tool and updating,

creating, resolving, and closing records in that tool.

• Oversight of infrastructure including installing, configuring, testing and maintaining operating systems,

application software and system management tools

• Ability to see potential issues and proactively ensure the highest levels of systems and infrastructure

accessibility

• Monitor and test performance of applications, foreseeing potential bottlenecks and identifying

possible solutions

• Continual maintenance of security, including backup and redundancy strategies

• Competency in writing and maintaining custom scripts to increase system efficiency and lower

downtime due to required human intervention

• Desire to work alongside the team to help design information and operational support systems

• Consistently and successfully provide 2nd and 3rd level support

• Excellence in communication as a liaison with vendors and other IT personnel to implement fixes and

resolve issues

Requirements and Qualifications

• BS/MS degree in Computer Science, Engineering or a similar field or relevant experience

• ITIL 4 foundation certification or related work experience in organizations that use ITIL concepts with

defined processes for managing incidents, requests, problems, and changes

• Proven working experience in the above fields including installing, configuring and

• troubleshooting Citrix Virtual Apps and Desktops (formerly XenApp) based environments

• Evidence of experience in the administration and performance tuning of Citrix application experiences

(e.g., Remote protocol with HD experience, Optimization for MS Teams, Unified communications

optimizations, Consistent user experience on any device)

• Significant Cloud experience, preferably in Azure

• Evidence of experience with virtualization, preferably VMware

• Proven technical knowledge in installing operating systems, third party software installation, upgrades

and maintenance

• Proven ability to successfully and efficiently monitor systems

• Proven scripting skills (e.g., power-shell scripts or Python)

• Strong networking knowledge (OSI network layers, TCP/IP