Intake Coordinator

Job Summary:

We are seeking an Intake Coordinator to join our constantly growing Vital Care of Baton Rouge team. The Intake Coordinator/Specialist will be responsible for communicating with patients and referral sources in a professional manner, verifying insurance eligibility, maintaining accurate referral tracking records, and

This position offers the opportunity to work in a dynamic healthcare environment, contributing to the efficient operation of patient intake processes. If you possess the required qualifications and are looking to make a difference in healthcare administration, we encourage you to apply for the Intake Coordinator position.

Details:

• 8:30am - 5:30pm Monday - Friday
• This is an in-office position with no remote capabilities
• Hourly Pay: $18-$20 dependent on experience
• Quarterly performance-based incentives
• Medical, dental, and vision insurance offered
• Christmas bonus
• Holiday bonus

Responsibilities:

• Answer inbound calls and electronic requests from Social Workers, Nurses, Care Coordinators at hospitals and medical facilities across the state.
• Input all patient data, prescription orders, insurance and other required information for processing orders
• Submit authorization requests for all insurance types
• Responsible for outbound patient contact for rescheduling infusions

Requirements:

• 2-3 years of healthcare experience (Home Health intake highly preferred)
• Ability to verify insurance eligibility through provider portals
• Experience with Windows operating systems, Excel, Word, and Microsoft Outlook.
• Strong attention to detail and ability to review and interpret clinical data
• Excellent written and verbal communication skills
• Insurance experience required
• Strong verbal skills and telephone presence
• Eager to learn and flexibility – this role will require ongoing training of insurance rules and regulations for the wide variety of medical equipment and services that we provide, so a passion for learning is mandatory.
• Must be able to work productively without daily supervision
• Organized, detailed oriented, and must have the ability to multi-task in a fast-paced environment

Duties:

• Manage patient intake procedures and ensure all necessary information is accurately recorded
• Coordinate with medical staff to schedule appointments and maintain the appointment calendar
• Verify insurance information and communicate coverage details to patients
• Answer phone calls and address patient inquiries in a professional and timely manner
• Maintain confidentiality and adhere to HIPAA guidelines at all times
• Assist in maintaining medical records and updating patient files as needed

Responsibilities include:

• Serving as the initial point of contact for new inbound referrals via phone, email, fax, etc.
• Receiving all inbound calls and forwarding them to the appropriate team members as needed
• Conveying any new information regarding patients in a timely manner to the appropriate team members and documenting in the EMR
• Determining if a referral is ready for clinical review or if it is deficient in any way
• Collecting, reviewing, and consolidating clinical referral documents for clinical review
• Collaborating with the clinical, staffing and marketing team on accepted, pended, or denied referrals
• Tracking and following new, existing, and potential readmit patients in coordination with the marketing team
• Maintaining appropriate records, files, documentation, etc.
• Assisting in the development of new processes within the intake and referral process in collaboration with the
• clinical, operations, and marketing teams