Business Services Representative

SUMMARY: While delivering innovative solutions, exceptional service and trusted results, the Business Services Representative (BSR) provides outreach and assistance to businesses in targeted industries providing a full range of value-added services to meet businesses workforce development needs. The BSR will recruit business customers, conduct analysis and develop a comprehensive service strategy, including linkages to appropriate partners and community resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Contacts new businesses/employers to provide welcome information and orientate them to one-stop center services and provides follow up. Manage new business opportunities through all stages of the on-boarding cycle. Cold calling will be required.
• Provides outreach to professional organizations, trade organizations, and post- secondary educational institutions.
• Conducts outreach and provides businesses with information and assistance regarding incentive programs such as OJT incentives, tax credits, and other available resources.
• Provides recommendations for new employer services or projects, and assists in the planning and implementation of special projects and/or employer services such as employer seminars, pre­-employment testing services, employee credentialing, etc.
• Build and manage a strong sales pipeline; Meet and exceed monthly KPI’s (key performance indicators) as well as monthly quota.
• Assists employers in accessing one-stop resources, including labor market information, job fairs, recruiting assistance, etc.
• Assesses the human resource needs of area businesses by conducting business surveys, customer satisfaction surveys, and/or job profiling/job analysis.
• Assists in the coordination and facilitation of job fairs. Contacts employers to recruit their participation in job fairs, contacts vendors to secure donations and participates in job fairs, trade shows and related events.
• Cultivates business relationships that result in repeat business, as well as reaching out to new employers and small business owners.
• Work closely with Career Coaches to place customers in unsubsidized employment.
• Maintain and develop good relationship with customers through personal contact, events, and meetings or via telephone etc.
• Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

• Superior communication skills – oral and written.
• Strong interpersonal and staff management skills.
• Strong management, customer service and organizational skills.
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely.
• Strong presentation skills
• Must be resourceful and able to work independently as well as in a team setting.
• Ability to meet and/or exceed set goals and objectives.
• Strong interpersonal, project and time management, customer service, organizational skills and communication skills, both oral and written required.
• The ability to work in the field more than 30%+ of the time.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
• A minimum of 3 years of policy and program experience in the areas of workforce development, economic development, or education.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook).

OTHER REQUIREMENTS: Possession of a valid driver’s license, a registered and insured vehicle that can be used during the course of work.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

For benefits information please visit the KRA website: https://www.kra.com/kra-employee-benefits/