Bilingual Patient Service Center Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

• Answers all telephone calls promptly in a polite and professional manner
• Schedules appointments for patients and/or routes inquiries and calls as necessary
• Schedules new patient and follow-up
• Captures and enters accurate patient demographic information into Athena
• Reviews appointment information; date, time, location and provider name with patient
• Reminds patient of MedLink's no call/no show policy when scheduling appointments
• Verifies insurance including MCD/MCR and prepares third party insurance forms
• Maintains accurate and confidential patient records following HIPPA guidelines and regulations
• Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
• Acts as a liaison for the patient and the Patient Service Center
• Directs calls to other departments and health centers as needed
• Uses sound judgement in handling calls
• Knowledge of when to escalate calls Patient Service Center Supervisor
• Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor
• Makes reminder calls for appointments as requested
• Makes calls to reschedule appointments when necessary
• Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
• Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation
• Works with Chronic Care Management staff to refer patients as needed
• Makes calls to patients that have no showed an appointment.
• Reschedules and/or bills patients that have a no show appointment.
• Makes calls to schedule patients that are due for annual well checks and/or well child visits.
• Participate in team and staff meetings as required or requested
• Other duties as assigned

EDUCATION and/or EXPERIENCE__________________________________________________

• Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
• Strong verbal and written communication skills
• Extremely dedicated in providing outstanding customer/patient service
• Excellent organizational skills and attention to detail