Medical Logistics Dispatcher

BioTouch

Mineola, NY

Expired: 17 days ago Applications are no longer accepted.

$21 to $24 Hourly
Full-Time

Job Description

Dispatch responsibilities include providing support to ensure efficient operations of the company. Supports clients and drivers through a variety of tasks related to heavy communication and follow up. Oversees the transport of confidential and time sensitive material. Familiar with a variety of company concepts, practices and procedures. Ability to effectively communicate via phone and email, ensuring that all duties are completed, and material is transported successfully and in a timely manner.

The ideal candidate will have the ability to effectively multi-task in a fast-paced environment, demonstrate excellent problem solving skills, and must be detail oriented. This position is the primary communicator between clients of our organization and couriers. Client satisfaction and the ability to work well in a team environment are ideal for this position. Exceptional communication skills and a positive attitude are critical to success in this role. Responsibilities

Dispatch incoming calls from clients to couriers and enter information into company software system
Back up CSRs to take customer calls
Assign and dispatch all will calls and STAT’s
Monitor online dispatch board for potential issues
Add, change or delete scheduled stops in planning
Research and resolve client issues quickly and accurately
Communicate all client issues to direct supervisor
Monitor status of deliveries and pickups to ensure timely delivery to client
Assist couriers as needed to help ensure routes are completed to client expectations
Review route sheets for accuracy
Negotiate courier payout rates within company defined limits.
Monitor and utilize web-based applications, tools, and reports
Ensure policies and procedures as defined by clients and the company are being met
Prepare SOP for each account; shift turnover
Perform other duties as assigned

Required Skills

Previous customer service, supervisory, or retail management experience a plus
Experience with courier software system a plus
Must be extremely detail oriented, ability to prioritize and multi-task
Ability to work effectively in a fast-paced environment
Critical thinker with strong analytical skill set
Ability to effectively communicate verbally and in writing at all levels of the organization
Proficient computer skills such as MS Word, Excel and database programs