Residential Operations Service Manager-Construction & Building Materials Industry

Overhead Door Company of Kansas City™, a DH Pace Company, Inc., will hire an Residential Operations Service Manager with a strong background in service & installation process improvement initiatives; process creation, procedural refinement and solution design at our Olathe, Kansas office. Must have a well-rounded business acumen and bring effective team building strategies.

Position Overview:

• Directly impact and shape the Midwest Service and Installation Operations by proactively evaluating and assessing how current operational and sales activities are carried out by exempt and non-exempt personnel
• Make appropriate recommendations for operational and sales procedural/process improvement changes, and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meets or exceeds the annual financial budget/forecast at all southeast office locations
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring
• Support various business initiatives of branch managers, district managers, and senior level management
• Ensure staff carries out daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures
• Use division financial reports (daily, weekly and monthly) and metrics for review and utilization in the management of daily operations
• This position may evolve into a regional position withtravel up to 70% to the Midwest Region’s Branches and Satellite offices which currently includes 6 offices in Missouri and Kansas with up to 4-day visits. Additional offices may be added in the region as we expand.
• Other projects and responsibilities as assigned

Qualifications:

• Prefer a minimum seven (7) years of management experience; preferably experience managing multiple locations, but will also consider single location management experience
• Bachelor’s degree preferred; high school diploma required
• Must have valid driver’s license and good driving record
• Analytical ability to evaluate operational processes, procedures, financial results, survey feedback and other metrics and determine cause/effect relationships. Able to isolate key information and determine the impact of process or procedural changes
• Possess an ability for technical applications and mechanical systems

• Proficient with Windows based programs and ERP/CRM systems

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

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