Senior IT Support Specialist

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs. 

The Role:

Join our dynamic team as a Senior IT Support Specialist, where you'll handle escalations from our helpdesk team and provide advanced technical support to our valued clients. Candidates should excel in managing multiple priorities simultaneously, possess keen attention to detail, and demonstrate exceptional customer service skills with clear communication abilities.  

We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service. Someone who goes beyond the call of duty to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike. We value individuals with a continuous improvement mindset and a collaborative team-player attitude. 

If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community. 

Responsibilities:

Take escalation tickets from the helpdesk 

Handle Tier 2 tickets including but not limited to: 

• Network Issues / Outages  

• Backup and Disaster Recovery Review / Maintenance Restores / Deploying  

• Security Solution Review / Maintaining / Deploying   

• MFA  

• A/V  

• SAT  

• SIEM  

• Business Application Support / Securing Third Party Support  

• POS  

• PMS  

• Active Directory, Group Policy, DHCP, DNS edits 

• Hotel Applications (Key/lock, Guest Internet/Cable, etc,)  

• Financial and Accounting Applications 

Advanced Firewall Troubleshooting – policies, traffic monitoring, configuration 

Microsoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc. 

Client Onboarding 

Client communications and interactions, remotely and in person 

Detailed documentation of issues and resolutions 

Qualifications:

• 10+ years of IT experience  

• 5+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)  

• Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switches  

• Advanced Firewall Troubleshooting experience 

• VMWare/Hyper-V experience - build, migrate VMs 

• Azure Virtual Desktop – administering/troubleshooting  

• Basic CMD and PowerShell Scripting 

HR Information:

• $70,000-$85,000 annually DOE 

• Medical, Dental, Vision benefits  

• 401K/401Roth with up to 4% match  

• Paid Vacation and Personal Time Off.   

• Fuel Stipend for local travel 

• Professional Development Training Program  

• Full-time, in Office (M-F)