Computer User Support Specialist (with IT experience)

Come and join a thriving team at the Florida State Guard in Tallahassee, Florida. You will be a part of an important team where your contribution, training and feedback will pave the path for many. As a Computer User Support Specialist, you will be recognized as a key player within the department and can provide many more future opportunities.

Responsibilities for Computer User Support Specialists:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• Engage in special project work as assigned, to include problem-solving, monitoring, and installation of data communication equipment and software.
• Perform related work as required or assigned.

Requirements:

• 2+ years of experience with State of Florida systems.
• At least ONE (1) year IT skills and or experience

If you meet the requirements above and are passionate about providing technical support in a fast-paced environment within the Florida State Guard, we encourage you to apply for the position of Computer User Support Specialist.