Field Service Technician

Are you passionate about technology and providing exceptional customer service? Do you thrive on solving technical challenges and working with a diverse range of software and technologies? If so, we want you to join our team!

About the Position We are seeking an experienced field technician to provide on-site service to our clients in the greater Vancouver area. As a field technician, you will play a crucial role in ensuring our clients’ technology runs smoothly. Here’s what the role entails:

• On-Site Support: You’ll be dispatched by our central service desk to work directly at our clients’ offices. Your responsibilities will include reactive support, installing new equipment, and performing proactive service tasks.
• Remote Work: Between on-site visits, you’ll handle help desk support tickets from your home office.
• Client Interaction: You’ll commute to client sites in and around the greater Vancouver area, ensuring timely and professional service.

Responsibilities As a field technician, you’ll be responsible for

On-Site Service:

• Drive to clients’ sites promptly and perform assigned work.
• Install new PCs and equipment.
• Provide impeccable customer service during on-site visits.

Documentation and Communication:

• Maintain precise, evidence-based documentation of all support activities.
• Collaborate with team members to solve incidents.
• Communicate effectively with clients and internal stakeholders.

Proactive Support:

• Perform proactive service tasks and onboard new clients.
• Follow standardized procedures and create new ones when necessary.

Work Environment:

• Work on-site at clients’ places of work and from our White Rock office (once available).
• Initially work from home until our physical office is ready.

Hours and Availability:

• Regular hours: 8 am – 5 pm PST, Monday to Friday.
• Occasional weekend and after-hours support may be required.

Qualifications:

• Fluent, clear spoken and written English.
• Excellent interpersonal skills, both face-to-face and in written communication.
• Resourcefulness in problem-solving.
• 3+ years of experience in a helpdesk or multi-person IT team.
• 2+ years of on-site/field support experience.
• Familiarity with Microsoft Windows Server,
• Azure Active Directory,
• Network troubleshooting,
• Microsoft Office Suite troubleshooting.
  

Benefits We value our team members and offer the following benefits:

• Medical, dental, and vision coverage.
• Short and long-term disability coverage and life insurance.
• Group RRSP with corporate contributions.
• 10 days of vacation + 5 paid sick days.
• Your birthday off.
• Dedicated time for education and certification.