Help Desk Specialist

TMR, Inc. seeks a Help Desk Specialist - Entry to support out client in Fort Hood , TX (OTC). Applies technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components.

Typical actions are... Isolating equipment/system/software malfunctions Isolating and replacing faulty boards or major components Returning failed equipment to good working order and demonstrating the equipment to the user Works as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications Performs repairs and conducts operational checks, and preventive maintenance service on computer systems, related systems, and office equipment. Replaces defective parts and assemblies.

Ensures a timely response to reports of unexpected malfunctions or failures. Documents all task responses, labor and material usage data as required. Follows established procedures to ensure achievement of quality, training, safety, and security standards.

Works with remote SAs to maintain network resources Educational Requirements: Associate's degree and completion of an accredited technical school in electronics or computer hardware and software training or experience. Experience Requirements: Two-three years of experience in the operation and maintenance of digital computer equipment/systems. Extensive knowledge of Windows 7 and Windows 10 configuration required.

Must be able to work under the supervision of senior technicians. Must have full body mobility, be able to lift at least 50 pounds and must have own transportation. A minimum of Sec+ CE.

Security Clearance: Must hold, or be eligible for, the required security clearance. Specialized Abilities: None Supervisory Responsibilities: None