MS365 Technical Support Concierge Ambassador

Mural Consulting Corporation

Tucson, AZ

Expired: over a month ago Applications are no longer accepted.

$16 to $19 Hourly
Full-Time

Job Description

Mural Consulting

We are a values-driven organization dedicated to helping our clients, partners, and customers succeed with cloud and SaaS technologies. Our business solutions and partner services help people and businesses maximize efficiency, reduce costs, and increase profitability. We have over 15 years of experience, and nearly 500,000 business customers served. Mural is headquartered in Tucson, Arizona, and has employees in more than a dozen states.

The Technical Concierge Ambassador is the first point of contact for Microsoft Small and Midsized business customers and IT administrators. This position will deliver the highest quality of complete case management and technical support for all Microsoft Office 365 Business products and applications through remote support via the phone, email, or other remote support tools. This requires timely interaction, troubleshooting, and issue resolution, including managing escalations, and active daily management of case backlogs.

Fully Remote Position Next Start date will be Novemeber 28, 2022.

Candidates in the following states are currently eligible for hire

Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Iowa, Kentucky, Maryland, Mississippi, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin

Hourly pay of $16.25 - $19.00?DOE plus uncapped monthly performance bonus

All equipment will be provided including a PC, dual monitors, keyboard, mouse, and headset.

ISO compliance requires all candidates to have a reliable internet connection via a modem and ethernet cable and a private home office environment.

All successful candidates must pass a background check prior to employment.

Work schedule's available:

We operate 24/7, schedules can range from early morning to afternoon, and evenings. E.G.

5:00 am – 2:00 pm 6:00 am – 3:00 pm 2:00 pm – 11:00 pm (AZ time)

Sunday-Thursday
Monday-Friday
Tuesday-Saturday

5-6 WEEK MANDATORY TRAINING SCHEDULE Monday – Friday 8:00 am to 5:00 pm (MST)

Preferred candidates will have:

A minimum of 1 year of experience in Technical Support or Help Desk Support
Prior Tier 2 or Tier 3 experience supporting Microsoft Office 365 Business products
Experience with cloud-based application suites such as Office365 or AWS in a PC or Mac environment
Experience in administration of Office365 workloads (Exchange Online, SharePoint Online, Microsoft Teams, Yammer, OneDrive for Business), including DNS requirements and user mastery scenarios
Troubleshooting experience, including deployment and migrations for

legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, Skype for Business, etc.)
modern Office Suites, Office365, and Windows 11
Strong hands-on implementation, configuration, and support experience with Windows/Office on desktop, Active Directory & DNS, Exchange, and SharePoint
Experience in a performance-based environment (virtual preferred)
Ability to deliver customer experience in an IT or Technical Support environment
High School Diploma or equivalent required

Associate or bachelor’s degree in a technical discipline preferred
Any Microsoft certifications (MS900, SC-900)
Strong customer service and organizational skills

Company benefits include:

Multiple comprehensive medical, dental, and vision plans with a 70% premium contribution from the company
401(k) plan with 50% company matching up to 6% and fully vested after four years
Company paid basic life insurance with additional voluntary coverage amounts for employee, spouse, and children