Health Benefits Customer Service Specialist (Customer Service Rep) - Full Time - UT, NV, ID (Remo...

Job Description:

Provides superior customer service to all SelectHealth members and customers via phone, chat, and email.

Successful candidates will receive a $1500 sign-on bonus!!

$500 paid after successfully completing basic training (60 days) and $1000 paid after successfully completing phone certification and being in the position for 6 months.

SelectHealth has been named as one of 12 "Best Companies to Work For" by Utah Business magazine forseven years in a row.

Vaccine Requirement - Intermountain is now requiring all new caregivers to receive either two doses of the Pfizer/Moderna vaccine or one dose of the Johnson and Johnson vaccine prior to starting in a new role. Religious and medical exemptions can also be submitted and reviewed in order to waive this requirement. If

you are already vaccinated, then consent to sharing vaccination records will be required.

Health Benefits Specialist- Phones

Our training for these positions includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for all.

As a Health Benefits Specialist (HBS), you will become an expert in health insurance. You will represent SelectHealth and help members and customers navigate the complexity of health insurance by helping them understand their benefits, resolve claims issues, and get the most value out of their plan.

Beyond that, in this role, you'll be able to:

• Help people-our members love our superior service, so this is your opportunity to shine
• Make a difference-you'll be helping people during good and bad times (think having a baby or experiencing illness)
• Connect with others-sometimes all it takes is one phone call to create trust with our members
• Encourage a healthy lifestyle-because we want what's best for our members
• Support our values-you'll have the chance to exemplify these with each member interaction

Outstanding benefits. In addition to competitive wages, you'll also enjoy great benefits, including:

• In-office, work from home, or hybrid (3 in-office/2 home) work environment opportunities
• $1500 sign-on bonus
• Monthly incentives
• Referral bonuses
• Paid time off and holidays
• Medical and dental insurance
• 401(k) retirement savings program with an employer match
• Tuition reimbursement
• Energetic culture
• Employee wellness program
• On-site gym, online wellness classes including fitness, stretching, and mindfulness workshops
• Monthly wellness webinars
• Annual employee appreciation week
• Casual in-office dress code
• Annual 5k and basketball tournament
• On-site cafe and nearby walking paths

Job Description

The Health Benefits Specialist provides exceptional customer service to all SelectHealth members, employer groups, providers, facilities and other SelectHealth departments. As part of Intermountain Healthcare, SelectHealth is more than just an insurance company. We strive to provide our members with affordable health insurance and access to high-quality care, while resolving all concerns in a timely manner. SelectHealth has been named as one of 12 "Best Companies to Work For" by Utah Business magazine forsix years in a row.

Upon hire, we'll provide a paid, eight-week training and mentoring experience.Training includes learning how to provide superior customer service to customers by modeling SelectHealth Service Commitments, being a knowledgeable resource, helping customers maximize the value of their plan and navigate the complexities of healthcare, resolving concerns, and maintaining confidentiality. The position involves managing multiple applications, completing follow-up on complicated issues, and working with other teams to deliver superior service. Employees will deliver superior customer service through multiple customer channels such as phone calls, emails, and online chat.

If selected to advance in the hiring process, this position will include a video interview. Please review your email closely over the next week for a potential invitation from Intermountain Healthcare/HireVue.

Entry Rate:$20/hour; plus a potential maximum monthly performance-based bonus of $219 shortly after training in addition to a $1500 sign on bonus paid if in position for 6 months.

Benefits Eligible:Yes - Paid time off, tuition reimbursement, medical, dental, and vision insurance. Some benefits start immediately and others-like medical, dental, and vision-start the first day of the month following start date.

Shift Details: Start Date: November 14th, 2022. Throughout the seven-week training, employees workMonday through Friday, 8:00 a.m. to 4:30 p.m.

Due to extensive training, time off will not be approved for the first 60 days of employment.

Post training, shifts will typically fall within regular business hours: Monday through Friday, 7:00a.m.to 9:00 p.m., and Saturday 9:00a.m. to 3:00 p.m.

Job Essentials

1. Receives incoming calls from members, providers, facilities, employer groups, and other departments. Provides superior customer service that is consistent with policies, company values, and quality standards.
2. Resolves customer's issues on the initial call or provides timely follow-up when additional research is required.
3. Complies with established criteria for response time, handling time, availability, and call flow.
4. Complies with established auditing criteria. Stays current and conversant on general plan design and modifications to provide accurate and appropriate information.
5. Maintains the confidentiality of member's personal information to be compliant with internal confidentiality policy. Maintains customer history in member tracking using correct codes and detailed comments.
6. Educates callers on correct use of their plans, including coverage of benefits, utilization, and administrative guidelines, in collaboration with teammates and other departments. Makes exception/empowerment decisions within the established exception policy.
7. Follows established guidelines to complete pre-notifications/pre-certifications for members and providers.

Minimum Qualifications

• Demonstrated customer service experience.
• Demonstrated ability to provide superior customer service.
• Demonstrated ability to listen and communicate effectively.
• Demonstrated ability to problem solve and work under pressure.
• Demonstrated proficiency in navigating computer systems, typing, technologies.

Preferred Qualifications

• Call center experience
• Remote work or school experience
• Bilingual in English and Spanish

Physical Requirements:

Physical Requirements

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.00 - $20.00

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package and our commitment todiversity, equity, and inclusion.