Call Center Customer Service Representative 2020

Overview

Now Hiring Customer Service Representatives Immediately!          

•Full-Time Positions

•Must be flexible for shifts from 7 am - 12am

  VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility, and Inventiveness.

Job Summary

Provide customer support to consumers via telephone. Handle customer inquiries and resolve simple and basic support issues, such as balance/benefit inquires, card replacements, general use questions and

PIN queries. Will need to understand and differentiate when a question is appropriate for customer service and/or referral to the applicable state agency(s).

General Duties & Responsibilities

•Provides customer support by phone, consumers. Serves as a primary contact for inbound customer issues.

•Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.

•Troubleshoots customer problems identifies the root cause of the problem and uses tool and resources appropriately to determine how to resolve customer problems.

•When unable to resolve problems in a reasonable amount of time, will escalate to the appropriate resource.

•Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.

•Meets standards of job, such as quality standards, adherence to schedule and average handle time.

•May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

•Other related duties assigned as needed.

Other Things We Look For

·         Strong work ethic

·         Desire to be of service

·         Solid work history

·         Motivated by quality/integrity

·         Desire to excel

·       Must be able to pass a background check and drug screen

Must Haves

·         High School Diploma/GED (Must provide transcript)

·         One-year strong customer service representative experience (within a call center environment preferred)

Equal Opportunity Employer/Disability Veteran

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.