Customer Service Representative - WFH Opportunity

Job Description
Specialty pharmacy is the fastest growing part of the pharmacy industry. Come join us as a Customer Service Representative and work in our inbound call center to ensure timely receipt of life sustaining medication to our Specialty pharmacy customers.

Our CVS Health facility is located in Honolulu, HI. We have an awesome pharmacy service team who support our customers and work collaboratively to achieve the same goal. This position is a full time, 8:00am - 6:00pm HST Monday through Friday. Work From Home flexibility is needed but this is not a 100% remote opportunity therefore you must be willing to work in our Honolulu office.

We also offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental list of benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include questions which require research in numerous computer applications and results in problem resolution related to prescription refills, order status, and insurance coverage.

Our pharmacy has a high-energy culture and we are passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.

We provide a two week training program and partner you with a senior colleague to ensure that you are comfortable and have the required knowledge to set you up for success. We also offer advancement opportunities so you can grow within the pharmacy or move into another role within our organization.

Our application process is 2 simple steps.
1. Apply online
2. Take your time while completing our Virtual Job Tryout

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
• One year experience in a customer service role or one year pharmacy experience
• Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• Computer keyboarding experience, skills and aptitude

Preferred Qualifications
• Prefer six months experience handling and resolving a high volume of complex customer needs over the phone
• Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
• Valid pharmacy technician license

Education
• Verifiable High School Diploma, GED, or equivalent

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.