Inside Sales Engineer

Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. We accommodate support to the customer throughout the entire machine development process – from the control system to the drive shaft, from the initial idea to after-sales.

Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and commercial equipment (pumps/fans). A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.

Position Summary: The Inside Sales Engineer is responsible for assisting the Field Sales organization in assigned regions by meeting the needs of current and future Lenze customers. This person will provide guidance to the sales team by assisting with their questions and customer needs.

Position Title: Inside Sales Engineer

Location: Westlake Village, CA

Potential Earnings: Dependent on experience and location

Key Responsibilities Include:

• Partner with field sales, repair, and other internal groups to service customers
• Provide guidance to the Sales team and be the main point of contact to questions and concerns
• Manage heightened situations for themselves and the team
• Prepare quotes using various resources (BOM’s, Visio diagrams, etc.)
• Facilitate internal pricing support in CRM
• Maintain customer data in CRM
• Update vendor metrics and forecasts
• Maintain data on price deviations
• Coordinate safety stock levels with Operations and customers
• Provide updates to appropriate internal teams in preparation for customer meetings
• Participate in planning/sales sessions with the global focus group leads to discuss the sales funnel, issues and North America needs.
• Serve as the main point of contact with client during the execution of projects and programs. Prepare project progress reports and routinely communicates with clients on the status of projects.
• Assist the Field Sales Team with:

1. Quotations
2. Pricing/Price Negotiation Support
3. Bill of Material preparation
4. Repair documentation
5. Return documentation
6. CRM data entry for responsible accounts
7. Vendor scorecard and forecast
8. Maintain price deviation
9. Forecast and safety stock levels
10. Spare parts quotation
11. Customer call preparation

Qualifications Include:

• Bachelor's degree in Technical Field Degree in Engineering (Electrical, Mechanical or Mechatronics) preferred or similar experience
• Microsoft Office
• Preferred: CRM Tools, SAP
• At least 3 years of Industrial Automation customer facing experience
• Successful customer interface both on the phone and in person

Competitive Company Benefits:

• BCBS medical and dental, vision
• 401(k) with company match
• Company paid life and disability insurance
• 3 weeks of PTO and company paid holidays
• Newly renovated office space!

Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.