Call-Center CSR - 10:30am Shift MON-FRI (HYBRID- Waukegan, IL)

USABlueBook is a division of HD Supply (hdsupply.com), which is one of the largest industrial distributors in North America and part of The Home Depot. Join a thriving organization that empowers associates to grow professionally while providing competitive benefits and compensation.

Major Tasks, Responsibilities and Key Accountabilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.
• Performs necessary follow-up to ensure customer service expectations are met.
• Researches and suggests alternative products to customer.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
• None

Work Environment

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be eighteen years of age
• Must pass the Drug Test
• Must pass the Background Check
• Must pass pre-employment tests if applicable

Education and Experience

• HS Diploma or GED required. 0-2 years of experience in area of responsibility.

Preferred Qualifications

• Previous Customer Service experience.
• Industry product knowledge.
• Passion for customers and delivering top quality customer service.
• Ability to learn both independently and in group settings.
• Ability to work in a fast paced environment
• Basic level knowledge of Microsoft Office tools: Excel, Word and Outlook.