Director, Crew Scheduling

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohanaand be a part of an exciting team of professionals dedicated to serving ourkama'āinaand introducing our islands to the world!

Position Summary

The position will be responsible for the business relationship between Flight Attendants, Pilots, the Association of Flight Attendants, the Air Line Pilots Associations, and Crew Scheduling through the establishment of continuous performance and quality improvements. Oversees Crew Scheduling duty managers, Crew Scheduling Training and Compliance, Crew Payroll, and Crew Accommodations functions.

Key Responsibilities

• The main point of contact for all Crew Scheduling related questions that are better served by a single source.
• Leads the Crew Scheduling Training and Compliance function, including development, documentation, and training of procedures, regulations, and contractual requirements.
• Leads the Crew Payroll function, including Crew Payroll operations, process improvement and documentation, and reporting.
• Leads the Crew Accommodations function, including hotel and transportation selection and contract management, customer support, invoices and reconciliation, and adhoc hotels and transportation.
• Conducts research to develop a deep understanding of current issues between Crew Scheduling, Flight Attendants and Pilots as identified through tools such as the Na Leo survey.
• Analyze existing Crew Scheduling processes with an eye towards identifying gaps and implement appropriate changes
• Maintain a strong focus on crew scheduler/flight attendant/pilot engagement
• Partner with internal customers to identify areas of opportunity for improvement
• Oversight of Flight Attendant and Pilot Scheduling Clarification Request (SCR) process.
• Other duties as assigned

Minimum Requirements

• Bachelor's degree or equivalent work experience
• 5 years of crew scheduling experience
• 3 years of management experience
• Experience working with collective bargaining agreements
• Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint, Access, CrewTrac, Sabre, etc.)
• Demonstrate ability to make decisions in a fast-paced, changing environment; ability to manage multiple projects and meet deadlines.
• Demonstrate skill as a communicator and team builder; proven ability to balance empathy and discipline
• Track record as a change manager and leader; must have the ability to influence through both words and actions
• Excellent coaching and mentoring skills

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

• Bachelor's degree

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i. In 2022, the carrier topped Travel + Leisure's 2022 World's Best list as the No. 1 U.S. airline and was named Hawai'i's best employer by Forbes.

Now in its 93rd year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawai'i and 16 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian'sLinkedInpage.

For media inquiries, please visit Hawaiian Airlines'online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)